Ella Steinwehr
Oviedo,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Associate
Panera Bread
08.2020 - 07.2021
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Cashier
Taziki's Mediterranean Cafe
10.2021 - 02.2022
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server
Red Lobster Restaurant
05.2022 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Shift Leader
Dunkin' Donuts
01.2023 - 06.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Arts - Communications
University of Central Florida
Orlando, FL12.2024
Skills
- Customer Satisfaction
- Cash Handling Expertise
- POS System Operation
- Guest Services
- Excellent communication
- Problem-solving abilities
- Teamwork and collaboration
- Empathy and understanding
- Interpersonal skills
- Training and Mentoring
Timeline
Shift Leader
Dunkin' Donuts
01.2023 - 06.2023
Server
Red Lobster Restaurant
05.2022 - 11.2022
Cashier
Taziki's Mediterranean Cafe
10.2021 - 02.2022
Associate
Panera Bread
08.2020 - 07.2021
Bachelor of Arts - Communications
University of Central Florida
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