Ella Stevens
Grand Rapids,Michigan
Summary
Dynamic and results-oriented professional with extensive experience in event coordination and customer service. Excelled in enhancing client satisfaction and streamlining operations. Skilled in exceptional organization and maintaining personable interactions, contributing to successful event outcomes and positive customer relationships.
Overview
5
5
years of professional experience
Work History
Wedding Planner Assistant
Vanilla Rose Weddings
07.2022 - 07.2023
- Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
- Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Supervised personnel and directed in wedding task administration and completion.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
Catering Assistant
Oxford Fine Dining and Events
07.2022 - 08.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Interacted with clients by phone, email, or in-person to provide information
- Consulted with customers to determine objectives and requirements for events
Barista
FLTR Coffee
10.2019 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching
Barista
Cornerstone University
01.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Library Circulation Assistant
Cornerstone University
01.2024 - Current
- Trained new staff members on library circulation procedures, fostering a cohesive team dynamic.
- Streamlined book return process, effectively sorting and shelving materials in a timely manner.
- Facilitated smooth communication between patrons and staff by answering phone calls, emails, and in-person inquiries professionally and efficiently.
- Maintained an organized work area, ensuring all materials were properly sorted and easily accessible for patrons.
- Managed interlibrary loan requests, facilitating the borrowing of materials from other institutions for patron use.
Education
Bachelor of Arts - Strategic Communications
Cornerstone University
Grand Rapids 05-2027
Bachelor of Arts - Creativity And Innovation
Cornerstone University
Grand Rapids 05-2027
Skills
- Relationship Development
- Exceptional organization
- Time management
- Attention to detail
- Strong communication
- Creativity and Innovation
Timeline
Barista
Cornerstone University
01.2024 - Current
Library Circulation Assistant
Cornerstone University
01.2024 - Current
Wedding Planner Assistant
Vanilla Rose Weddings
07.2022 - 07.2023
Catering Assistant
Oxford Fine Dining and Events
07.2022 - 08.2024
Barista
FLTR Coffee
10.2019 - 07.2023
Bachelor of Arts - Strategic Communications
Cornerstone University
Bachelor of Arts - Creativity And Innovation
Cornerstone University
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