Ella Tarrant Burrell

A Senior Police Service Representative is

an advanced, civilian, supervisory role within a police department's communications or patrol divisions, responsible for monitoring 911 calls, dispatching units, training personnel, and handling complex field, station front counter, or administrative operations. They serve as key technical leads and mentors to staff, cadets, and ensuring compliance with departmental procedures.

Key Responsibilities

• Supervision & Training: Assigns, reviews, and evaluates the work of Police Service Representatives (PSRs) and cadets.
• Operations Support: Monitors emergency radio channels, reviews police reports, and manages complex, sensitive incidents at the station front counter or via phone.
• Technical Expertise: Provides expert guidance on specialized areas like Vice Investigations, Missing Persons, or Victim Advocate duties.
• Reporting & Dispatch: Ensures efficient dispatch of patrol units using digital systems, and may prepare reports,, manage payroll, and assist with staffing allocation.
• Collaborated with law enforcement personnel to streamline processes for reporting and tracking incidents.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Identified issues, analyzed information, and provided solutions to problems.
• Provided professional services and support in a dynamic work environment.
• Resolved problems, improved operations, and provided exceptional service.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Resolved customer inquiries and issues through various communication channels, ensuring satisfaction and loyalty.
• Developed comprehensive knowledge of products and services, enhancing the customer experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.