Ella Teregeyo
Denver,CO
Summary
•Professional with experience in maintaining aircraft cleanliness and safety. Strong focus on team collaboration and achieving results. Skilled in thorough cleaning, sanitizing, and inspecting aircraft interiors. Reliable, adaptable, and committed to high standards.
•Highly organized PSA Supervisor experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
•Ready to excel in leadership role with focus on results and driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
•Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
•Developed skills in fast-paced, high-pressure environments, focusing on logistics, team coordination, and effective communication. Managing operations and optimizing workflows. Committed to applying transferrable skills to drive success in new role.
•Organized Baggage Service Agent with extensive knowledge of Software use and baggage handling. Adept at tracking baggage and remaining professional in stressful situations. Successful at keeping detailed records with an understanding of baggage insurance and claims.
Overview
8
8
years of professional experience
Work History
Interior Aircraft Cleaner Supervisor
National Aviation Services
Denver, CO
07.2023 - Current
- Conducted thorough cleaning and security searches of aircraft interiors to maintain high safety standards.
- Utilized specialized cleaning equipment and chemicals to ensure effective removal of contaminants.
- Inspected aircraft for cleanliness and damage, reporting any issues to maintenance teams.
- Maintained inventory of cleaning supplies, ensuring availability for efficient operations.
- Maintained, cleaned and sanitized interior of aircraft.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
- Audit aircraft’s daily to maintain and uphold aircraft is up to SWA standards.
- Allocating teams and managing operations.
- Supervised daily cleaning operations, ensuring compliance with safety and quality standards.
- Trained new staff on equipment usage and cleaning protocols to enhance team efficiency.
- Led team meetings to discuss challenges, share best practices, and promote a culture of safety and excellence.
- Conducted inspections of aircraft interiors post-cleaning to ensure thoroughness and attention to detail.
- Developed standard operating procedures for cleaning tasks to streamline workflows and minimize errors.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Collaborated with team members to efficiently clean large commercial aircraft within strict time constraints.
- Boosted operational efficiency by conducting thorough inspections of cleaned areas prior to flight departures.
- Safely used chemicals and other cleaning equipment.
- Coordinated with maintenance teams to address specific aircraft issues identified during cleaning processes.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Constantly holding briefings before shift to inform and deliver the expectations of SWA and NAS.
Customer Service Supervisor
Menzies Aviation
Denver, CO
05.2022 - 07.2023
- Promptly handle all passenger service complaints with a focus on positive resolution
- Responsible for staff scheduling, leadership development and employee accountability
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation. Assist customers with special needs and unaccompanied minors.
- When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet and be responsible for open/closing aircraft doors
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
- Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
- Required to attend the mandatory training imposed by the Company and Airlines as per job role
- Perform as a mentor to other employees
- Provide training to employees in accordance with Company and Airline standards
- Conduct shift briefings to ensure staff is organized and well informed
- Perform other Duties as assigned.
Cabin Appearance Agent
United Ground Express
Denver, CO
08.2020 - 04.2021
- Cleaning & sanitizing all incoming aircrafts before passengers board.
- Oversaw team performance, providing guidance and support to achieve operational targets.
- Trained new agents on operational procedures and customer service best practices.
Retail Sales Associate
Mariana Ocean
Saipan, MP
06.2018 - 05.2019
- Assist tourist customers that are interested in our company products
- Stamping services
- Customer service
- Developed promotional displays that increased customer engagement and drove sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Marianas High School
Saipan, MPSkills
Cleaning Experience
Customer Service
Typing
Stamping
Supervising experience
Leadership
Protective gear usage
Flexible scheduling
Inventory replenishment
Customer service and communication skills
Problem-solving
Time management
Attention to detail
Teamwork and collaboration
Customer service
Multitasking Abilities
Excellent communication
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Flexible and adaptable
Dependable and responsible
Personnel supervision
Safety training
Operational planning
Professionalism
Schedule management
Inventory management
Customer Service-oriented
Ticketing systems
Complaint handling
Rules clarifications
Quick thinking
Problem-solving abilities
Reliability
Critical thinking
Team collaboration
Team leadership
Effective communication
Verbal and written communication
Detail-oriented
Relationship building
Phone and email etiquette
Microsoft office
Flexible schedule
Task prioritization
Product knowledge
Conflict resolution
Baggage handling procedures
Professional demeanor
Training and mentoring
Staff management
Staff discipline
Operations management
MS office
Continuous improvement
Work Planning and Prioritization
Employee training
Training and development
Goal oriented
Timeline
Interior Aircraft Cleaner Supervisor
National Aviation Services
07.2023 - Current
Customer Service Supervisor
Menzies Aviation
05.2022 - 07.2023
Cabin Appearance Agent
United Ground Express
08.2020 - 04.2021
Retail Sales Associate
Mariana Ocean
06.2018 - 05.2019
High School Diploma -
Marianas High School
Languages
English
Native or Bilingual
Carolinian
Native or Bilingual
Chuukese
Full Professional
Amaric
Elementary
Spanish
Limited Working