Hi, I’m
Ella VanGilder
Bloomington,Illinois
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
years of professional experience
Work History
EG Media
Social Media Manager
06.2025 - Current
Job overview
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Increased brand awareness by developing and implementing effective social media strategies.
VT Developments
Customer Service
07.2023 - Current
Job overview
- Expanded business clientele through professional networking and exceptional customer service.
- Managed food resources, memorized orders, and coordinated customer service.
- Streamlined transaction processes for faster turnaround times and improved customer service.
- Displayed very good communication and customer service skills.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Provided excellent customer service for positive experiences and returning patrons.
- Provided excellent customer service to exceed customer expectations.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Increased client retention with exceptional customer service and timely followups.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Collaborated with customer service team to achieve seamless customer experience.
- Promoted quality customer service by executing follow up procedures.
- Streamlined communication channels for improved customer service quality and efficiency.
- Provided exceptional customer service, resolving disputes promptly and professionally.
The Hub
Barista
06.2020 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Excel High School OnlineMinnetonka, MN
High School Diploma
02-2024
Skills
- Social media management
- Critical thinking
- Problem-solving
- Audience engagement
- Event management
- Positive attitude
- Interpersonal skills
- Teamwork and collaboration
- Customer service leadership
- Exceptional customer service
- Customer service optimization
- Customer service management
Languages
English
Native or Bilingual
Interests
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Volunteer Travel
- Road Trips
- Adventure Travel
- Baking
- I enjoy cooking for friends and family gatherings.
- Learning new cooking techniques and expanding my culinary skills.
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridTimeline
Social Media Manager
EG Media
06.2025 - Current
Customer Service
VT Developments
07.2023 - Current
Barista
The Hub
06.2020 - Current
Excel High School Online
High School Diploma
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