Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Extracurricular activities
Timeline
Hi, I’m

Ella Wells

Vienna,WV

Summary

Dynamic and results-driven professional with a strong background in customer engagement and problem-solving. Proven ability to enhance customer satisfaction through product knowledge and effective communication. Recognized for training and mentoring team members, ensuring a collaborative environment that boosts sales and operational efficiency.

Overview

2
years of professional experience
1
Certification

Work History

Old Navy

Floor Associate
09.2022 - 05.2023

Job overview

  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.

JCPenney

Lead Cashier
08.2021 - 05.2022

Job overview

  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

WVU Parkersburg
Parkersburg, WV

Associate of Arts from Psychology
05-2026

Skills

  • Customer engagement
  • Shelf stocking
  • Product knowledge expertise
  • Cleanliness and hygiene
  • Excellent work ethic
  • Multitasking Abilities
  • Organizational skills
  • Reliability
  • Effective communication
  • Problem-solving abilities
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

    Activity Director of the WVU Parkersburg's Art Club. Nominated by peers to run for president of the club.

Certification

OSHA 10-hour General Industry Safety and Health

Extracurricular activities

  • Competitive and sideline cheerleading.
  • Active member of the WVUP Art Club.
  • Member of Mid-Ohio Valley Players Theatre.

Timeline

Floor Associate

Old Navy
09.2022 - 05.2023

Lead Cashier

JCPenney
08.2021 - 05.2022

WVU Parkersburg

Associate of Arts from Psychology

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