Ella White
Hamburg
Summary
Motivated Business Marketing major with leadership experience as a waitress trainer, responsible for onboarding and mentoring new team members in a fast-paced environment. Demonstrates strong interpersonal communication, organization and problem-solving skills. Passionate about learning how public relations and marketing work together to shape brand perception and drive business growth.
Overview
2
2
years of professional experience
Work History
Social Media Content Creator
Cafe Libre Social Media
Hamburg, NJ
01.2025 - 09.2025
- Developed engaging social media content to enhance brand visibility and audience interaction
- Analyzed social media metrics to refine content effectiveness and audience targeting
- Created visually appealing graphics using design software for various platforms
Waitress Trainer
Cafe Libre
Hamburg, NJ
01.2025 - 09.2025
- Trained new waitstaff on menu knowledge and customer service techniques
- Developed training materials to enhance onboarding process for new employees
- Coordinated shift schedules to ensure adequate staffing during peak hours
- Provided ongoing feedback and coaching to improve staff performance and efficiency
Waitress Trainer
Coyote Cocina
Franklin, NJ
09.2023 - 09.2025
- Assisted in resolving customer complaints to maintain high satisfaction levels
- Implemented best practices for order accuracy and timely service delivery
- Conducted regular assessments of staff skills to identify training needs
- Fostered a positive team environment through effective communication and support strategies
Pool Server
Crystal Springs Water Park
Hamburg, NJ
05.2023 - 10.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and timely order delivery
- Assisted in maintaining cleanliness and organization of poolside area, enhancing overall guest experience
- Handled cash transactions accurately, processing payments efficiently while following safety protocols
- Collaborated with team members to address guest inquiries and resolve issues promptly, fostering a positive atmosphere
Education
Anticipated- Bachelors - Business Marketing
Montclair State University
Montclair, NJ05-2027
Skills
- Verbal and written communication
- Team training and mentorship
- Conflict resolution
- Customer Engagement
- Social Media strategy fundamentals
- Time management
- Goal Setting
- AI tools for marketing, advertising and public relations (coursework experience using generative AI for content development, research, and idea generation)
- Google Workspace
- Content production
Languages
Spanish
Limited Working
Timeline
Social Media Content Creator
Cafe Libre Social Media
01.2025 - 09.2025
Waitress Trainer
Cafe Libre
01.2025 - 09.2025
Waitress Trainer
Coyote Cocina
09.2023 - 09.2025
Pool Server
Crystal Springs Water Park
05.2023 - 10.2023
Anticipated- Bachelors - Business Marketing
Montclair State University