Summary
Overview
Work History
Education
Skills
Timeline
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Ella Willis

Poolville

Summary

Dynamic Lead Barista with a proven track record at Downtown Nutrition, enhancing customer satisfaction and streamlining operations. Expert in hygiene standards and beverage innovation, coupled with exceptional customer service and team collaboration skills. Recognized for reducing wait times and consistently exceeding customer expectations, contributing to increased sales and customer loyalty.

Overview

2
2
years of professional experience

Work History

Lead Barista

Healthy Peaster
07.2024 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Trained new employees, sharing knowledge and expertise of protein shakes, teas, and acai bowls.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Lead Barista

Downtown Nutrition
09.2023 - 06.2024
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for shakes and teas, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

High School Diploma -

South Sutter Charter School
California
06-2023

Skills

  • Hygiene Standards
  • Ability to Embrace Change
  • Food service/Safe food handling
  • Collaborative Team Member
  • Friendly and outgoing
  • Multitasking and organization
  • Clear communication
  • Exceptional customer service
  • Cash handling
  • Time management
  • Problem-solving/Decision making
  • Attention to detail

Timeline

Lead Barista

Healthy Peaster
07.2024 - Current

Lead Barista

Downtown Nutrition
09.2023 - 06.2024

High School Diploma -

South Sutter Charter School

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Ella Willis