Ella Wilson
Lakewood,CO
Summary
Front Desk Agent & Sustainability Council Founder with 7+ years of hospitality and operations experience, combining guest services expertise with sustainability program leadership. Applies GHG concepts, sustainability reporting frameworks, data collection and analysis to translate operational metrics into actionable efficiency and engagement improvements. Skilled in stakeholder collaboration, Microsoft 365 tools, and process design; seeks to expand sustainability practice within hospitality or corporate operations to drive measurable environmental and service outcomes.
Overview
6
6
years of professional experience
Work History
Front Desk Agent & Founder, Sustainability Council
Sage Hospitality – The Curtis Hotel
07.2025 - Current
- Spearheaded hotel sustainability initiatives by analyzing facility and operational data to support corporate environmental goals.
- Founded and lead the hotel’s first Sustainability Council, increasing employee engagement and cross-department collaboration.
- Partnered with operations, sales, banquets, and front office leadership to improve resource efficiency and sustainable practices.
- Manage guest services for a 336-room property, including reservations, check-ins/outs, and interdepartmental coordination.
- Cultivated a guest-centric environment by delivering exceptional service, resulting in consistently high satisfaction ratings and recognition.
Intern
GEOS International
02.2025 - 07.2025
- Conducted research on international business operations and sustainability considerations.
- Utilized AI tools for data visualization, enabling senior leadership to access actionable insights and drive informed business strategies.
- Developed a streamlined process for remote collaboration, improving team efficiency and maintaining high standards of quality in deliverables.
Hostess
Sage Hospitality – The Corner Office
08.2021 - 07.2025
- Coordinated reservations, guest flow, and front-of-house operations in a high-volume environment.
- Collaborated with front desk and in-room dining teams to ensure efficient service delivery.
- Facilitated seamless communication between front desk and kitchen staff, enhancing service delivery and guest satisfaction in a fast-paced setting.
- Provided exceptional customer service and personalized attention, fostering a welcoming atmosphere that encouraged repeat visits.
Sales Associate
Sales Associate
11.2019 - 08.2021
- Delivered customer-focused service while supporting sales and inventory operations.
- Processed POS transactions and maintained organized retail floor standards.
Education
Bachelor of Arts - Sustainable Travel Industry Operations
Metropolitan State University of Denver
Denver, CO05.2025
Skills
- GHG concepts
- Sustainability reporting frameworks
- Environmental law fundamentals
- Data collection and research
- Qualitative and quantitative analysis
- Insight generation
- Microsoft 365 Tools
- OnQ
- AI research tools
- Foundational GIS
- Cross-functional collaboration
- Process improvement and project coordination
- Drone Operations
- Student Pilot’s License
- Risk Assessment
- Registration processing
- Safety and security procedures
- Hospitality service expertise
Languages
American Sign Language Highly proficient
Full Professional
Spanish Novice
Elementary
Swedish Novice
Limited Working
Timeline
Front Desk Agent & Founder, Sustainability Council
Sage Hospitality – The Curtis Hotel
07.2025 - Current
Intern
GEOS International
02.2025 - 07.2025
Hostess
Sage Hospitality – The Corner Office
08.2021 - 07.2025
Sales Associate
Sales Associate
11.2019 - 08.2021
Bachelor of Arts - Sustainable Travel Industry Operations
Metropolitan State University of Denver
Community Involvement
- Viper Rugby, Girls Rugby Coach, Highlands Ranch, 2023-02, Present
- Denver Black Ice Rugby, Player, Denver, CO, 2021-03, 2025-10
Awards
Difference Maker of the Quarter, Q3, 2025-The Curtis Hotel
Rising Star Award, 2025-The Curtis Hotel