- Yoga
- Pilates
- Mindfulness Practices
- Hiking
- Running
- Fashion
Ella Wingate
NY
Summary
Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into the sales field where these skills can be leveraged to enhance team performance and customer satisfaction through a positive attitude and genuine interest.
Overview
5
5
years of professional experience
Work History
Dog Walker
Digging My Walks
Wilmington, MA
03.2024 - 09.2024
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Followed pet care instructions for dietary needs and medication regimens.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Followed optimal schedules for animals as set by owners or supervisors.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
Barista
Starbucks Coffee
Burlington, MA - Woburn, MA
08.2019 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Administrative Assistant Intern
Massachusetts Public Schools
Wilmington, MA
03.2023 - 06.2023
- Provided support for team projects and initiatives to contribute to team success.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
- Prepared and edited documents and reports for quality and accuracy.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - Cognitive Neuroscience - Minor in Fashion Studies
Fordham University
New York, NY05-2027
Skills
- Reliability and punctuality
- Excellent Communication
- Patience and Calmness
- Schedule Management
- Customer Service
- Customer Assistance
- Cash handling and management
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
- Product restocking
- Complex Problem-Solving
Interests
Timeline
Dog Walker
Digging My Walks
03.2024 - 09.2024
Administrative Assistant Intern
Massachusetts Public Schools
03.2023 - 06.2023
Barista
Starbucks Coffee
08.2019 - 08.2023
Bachelor of Science - Cognitive Neuroscience - Minor in Fashion Studies
Fordham University