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To secure a position within an organization where I can contribute to its growth while enhancing my skills, and build a lasting professional relationship.

Registered nurse with expertise in critical care and emergency medicine, specializing in concierge nursing and IV therapy. Demonstrates advanced clinical judgment and a wellness-oriented approach to enhance recovery and optimize long-term health. Proven track record in delivering personalized care in hospital and private settings, prioritizing safety, discretion, and patient education. Recognized as a trusted provider for clients seeking clinical excellence and individualized care.

Specializing as an advocate member services in a call center environment educates and guides customers through coverages, claims and other program inquiry and policies. Exercising patience and compassionate attention of our members, providers, and facilities on every call, first call resolution. Documenting in transactional systems with active listening. Evaluate and explain components of health insurance coverages by phone calls, chats and web messages following company guidelines. Service your dedicated product line of business while assisting alternate product lines on an as-needed basis by problem solving. Effectively communicate and collaborate through outbound calls across departmental initiatives to manage optimal member care, minimized health risks, to drive and impact goals.
Experienced with patient care and customer service, essential for successful health concierge roles. Utilizes strong interpersonal skills to foster trust and satisfaction among clients. Knowledge of healthcare systems and processes ensures efficient and effective service delivery.

 Dedicated healthcare professional with over 27 years of experience in medical assisting, concierge medicine coordination, and billing. Committed to fostering team growth and success while consistently delivering exceptional patient care and support. Authorized to work in the U.S. for any employer, bringing a robust work ethic and a passion for enhancing the patient experience. Eager to leverage extensive clinical and administrative expertise to contribute to the ongoing success of a dynamic healthcare organization. 

Ella Woodruff

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Nurse Concierge

Camp Counselor

Nanny

Flute Teacher

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BACHELOR OF ARTS (B.A.) - PSYCHOLOGY

HIGH SCHOOL DIPLOMA -

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Nurse Concierge

Camp Counselor

Nanny

Flute Teacher

BACHELOR OF ARTS (B.A.) - PSYCHOLOGY

HIGH SCHOOL DIPLOMA -

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