Ella YEPEZ

Walgreens account.| Portfolio Management

• Managing a primary account with Walgreens, overseeing a portfolio of over 300 shippers.
• Established and maintained strong relationships with key stakeholders, ensuring seamless communication and customer satisfaction.
• Coordinated and executed the delivery and performance of shippers, optimizing supply chain processes, and meeting client expectations.
• Monitored account performance, resolved client concerns promptly, and provided strategic recommendations to enhance service delivery.
• Collaborated with cross-functional teams to ensure alignment on objectives, achieving operational efficiency, and customer retention.
• Developed strong relationships with customers to ensure satisfaction and loyalty.
• Conducted regular performance reviews with team members to ensure quality standards were met.
• Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.

• Identify and secure new shipping clients, including manufacturers, wholesalers, and retailers.
• Build and maintain long-term relationships with clients by understanding their transportation needs.
• Market freight brokerage services to potential clients through cold calls, emails, or networking.
• Negotiate rates and contracts with shippers and carriers to ensure cost-effective solutions for all parties.
• Balance the needs of both clients and carriers while maintaining profit margins.
• Match available carriers with shippers to ensure timely and efficient transport of goods.
• Monitor market trends, including carrier availability, fuel costs, and freight rates, to adjust pricing strategies.
• Use knowledge of market conditions to offer competitive, and profitable shipping solutions.

• Assign drivers to specific routes or deliveries based on availability, location, and capacity.
• Create and maintain daily schedules to ensure timely pickups and deliveries.
• Monitor and adjust dispatch schedules as necessary due to traffic, weather, or unforeseen delays.
• Serve as the primary contact for drivers during their routes, providing updates and assistance as needed.
• Relay detailed instructions to drivers, including delivery addresses, time windows, and special requirements.
• Resolve on-road issues such as mechanical breakdowns, reroutes, or accidents by providing timely solutions.
• Use GPS or tracking systems to monitor vehicle locations, and ensure shipments are on schedule.
• Provide real-time updates to clients, or internal stakeholders, regarding the status of deliveries.
• Monitor driver hours to ensure adherence to Department of Transportation (DOT) regulations.
• Ensure all vehicles and drivers meet safety standards and licensing requirements.

• Recruitment: Managed internal recruitment, job advertising, pre-selection (telephone and individual interviews), and post-selection feedback.
• Administration: Prepared and managed employment agreements, contracts, addendums, terminations, and compliance documents, as per legal requirements.
• Payroll: Oversaw the payroll process, timesheets, and ensured proper documentation for holidays, medical leaves, and special events.
• HR Reporting: Generated periodic and on-demand reports on holidays, overtime, employee turnover, payroll, and other HR metrics for the General Director.
• Advisory and Compliance: Provided guidance to managers on organizational policies and legal compliance, handled employee-related legal matters, and coordinated with Romanian control organizations, like REVISAL and ITM.
• General HR Functions: Managed employee benefits, personnel administration, and created HR-related documentation, such as letters and references.

• Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
• Performed background checks on potential hires to ensure compliance with company standards.
• Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
• Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
• Conducted new hire orientations and onboarding processes for incoming employees.