Summary
Overview
Work History
Education
Skills
Timeline
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Ella Yokom

Ypsilanti,MI

Summary

Full time student attending Eastern Michigan University pursuing a Bachelors Degree in Urban and Regional Planning with a minor in Heritage Preservation. I have gained experience in a variety of jobs allowing me to collect a wide skill set. Academically I am a high achieving student, having earned multiple scholarships and having been placed on the Deans list for academic success multiple times. I am proficient in computer skills such as navigating Microsoft word, powerpoint, zoom to name a few. I am always open to learning new skills and am very teachable on the job.

Overview

4
4
years of professional experience

Work History

Customer Service Trainer

Plato's Closet
12.2023 - Current
  • Enhanced customer service skills by conducting engaging training sessions for new employees.
  • Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
  • Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
  • Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
  • Provided expert guidance on company policies and procedures, ensuring proper adherence among all sales associates.
  • Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.

Manager on Duty

Plato's Closet
02.2021 - Current
  • Improved team productivity by implementing efficient task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.

Kitchen Staff Member

Marinos Pizza
08.2019 - 11.2020
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Bachelor of Science - Urban And Regional Planning

Eastern Michigan University
Ypsilanti, MI
04.2025

High School Diploma -

Western High School
Parma, MI
05.2021

Skills

  • Problem Solving
  • Decision Making
  • Active Listening
  • Time Management
  • Computer Literacy
  • Effective Communication
  • Public Speaking
  • Teachable
  • Policy Enforcement

Timeline

Customer Service Trainer

Plato's Closet
12.2023 - Current

Manager on Duty

Plato's Closet
02.2021 - Current

Kitchen Staff Member

Marinos Pizza
08.2019 - 11.2020

Bachelor of Science - Urban And Regional Planning

Eastern Michigan University

High School Diploma -

Western High School

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Ella Yokom