Ella Young
Waleska,GA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Publix
Waleska, GA
07.2024 - Current
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered customers' questions and provided information on store procedures or policies.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Server
Nava Southwestern Bar & Grill
Canton, GA
02.2024 - 06.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared drinks according to standard recipes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus and answered questions regarding items.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in training new servers.
- Set up tables in between patrons to reduce wait times.
Ice Cream Server
A Cone To Pick
Canton, GA
03.2023 - 01.2024
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Tailored orders to address customer allergies and gluten concerns.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Trained new employees on proper food handling techniques and customer service standards.
- Memorized menu items, identifying allergens to streamline service to customers.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Recommended flavor combinations and desserts to customers, enhancing their dining experience.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
High School Diploma -
The King's Academy
Woodstock05-2024
Skills
- Cash management
- Customer relationship management (CRM)
- Check processing
- Time management
- Attention to detail
- Guest services
- Merchandise restocking
- Customer service
- Cash handling
- Product recommendations
- Basic math
- Product knowledge
- Customer satisfaction
- Patience and composure
- Adaptability and flexibility
- Customer complaint resolution
Timeline
Customer Service Cashier
Publix
07.2024 - Current
Server
Nava Southwestern Bar & Grill
02.2024 - 06.2024
Ice Cream Server
A Cone To Pick
03.2023 - 01.2024
High School Diploma -
The King's Academy
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