Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ella Zingan

Tacoma,WA

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving. Excelled in staff training and enhancing customer satisfaction. Skilled in balancing time management and verbal communication, achieving significant productivity and engagement.

Overview

3
3
years of professional experience

Work History

Manager

Skalka
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Crew Member

McDonald's
03.2021 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Bethel Accelerations Acadamy
Spanaway, WA
06.2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Service

Languages

Russian
Native or Bilingual
Romanian
Native or Bilingual

Timeline

Manager

Skalka
01.2022 - Current

Crew Member

McDonald's
03.2021 - 08.2021

High School Diploma -

Bethel Accelerations Acadamy

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Ella Zingan