EllaLeann Parker
Lincolnton,NC
Summary
Personable and energetic Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Experience in Accounts receivable and payables.
Overview
19
19
years of professional experience
Work History
Office Administrator
Helms Security
10.2017 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Data Analyst
DCLI
01.2015 - 06.2017
- Analysis of errors in transshipment data Research internet databases, third party UIs, and internal systems to correct and ensure accurate information Worked on standard operating procedures (SOP) for employee reference and training purposes Implemented shared table databases for third party information lookups
Assistant Manager
Dollar General Lincolnton
01.2013 - 01.2015
- Process cash transactions Handle cash including making deposits Assisting other employees with transactions Providing exceptional customer service Maintaining a clean professional work place
Manager
Knights of Pythian
01.2012 - 01.2013
- Employee scheduling Handling cash for several different transitions Inventory control procedures
Sales Representative
Cookout
01.2010 - 01.2012
- Handling small amounts of cash Provided customer service Maintained a clean work place.
Education
Lincoln High Lincolnton
01.2005 - 01.2009
- Skills Provided excellent customer service over the years
- Very quick learner
- Organized and demonstrate great time management
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC05.2009
Skills
- DBMS
- Personnel Engagement
- Inbound Phone Call Handling
- Sorting and Labeling
- Patient Registration
- Administration and Operations
- Customer Relationship Management
- Data Analysis and Modeling
- Handling Complaints
- Office Reception
- Problem-Solving Techniques
- Copying and Scanning
- Maintaining Office Records
Timeline
Office Administrator
Helms Security
10.2017 - Current
Data Analyst
DCLI
01.2015 - 06.2017
Assistant Manager
Dollar General Lincolnton
01.2013 - 01.2015
Manager
Knights of Pythian
01.2012 - 01.2013
Sales Representative
Cookout
01.2010 - 01.2012
Education
Lincoln High Lincolnton
01.2005 - 01.2009
High School Diploma -
Lincolnton High School
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