Ellana Johnson
Ozark,AL
Summary
Dedicated customer care representative with a strong focus on issue resolution and client satisfaction. Proven ability to manage high-volume interactions while enhancing customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Home Depot.com
Kennesaw, Georgia
08.2022 - 02.2026
- Managed high-volume customer interactions with a positive demeanor, ensuring customer satisfaction.
- Addressed customer inquiries and resolved order issues via phone and chat.
- Responded promptly to customer requests, building loyalty through dedicated service.
- Identified problems and delivered effective solutions to resolve customer complaints.
- Educated customers on product features, benefits, and availability through clear communication.
- Delivered timely updates on unresolved inquiries, improving overall customer experience.
Quality Assurance Lead
Wayne Farms
Dothan, Alabama
02.2017 - 06.2020
- Led quality assurance team, ensuring adherence to safety and quality standards, resulting in enhanced product reliability.
- Developed and implemented quality control processes for production operations.
- Conducted regular inspections, identifying and resolving quality issues promptly to maintain production consistency.
- Calibrated programs used to evaluate precision and accuracy of production equipment.
- Implemented risk management strategies throughout production process, minimizing liability exposure and safeguarding operational integrity.
Education
Bachelor of Cybersecurity And Information Assurance - Cyber Security
Western Governors University
Salt Lake City, UT01-2026
High School Diploma -
Northview High School
Dothan, AL05-2014
Skills
- Customer service
- Call center operations
- First call resolution
- Issue resolution
- Task prioritization
- Risk management
- Data analysis
- Reporting documentation
- Microsoft office
- Communication skills
- Empathy and patience
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Customer Care Representative
Home Depot.com
08.2022 - 02.2026
Quality Assurance Lead
Wayne Farms
02.2017 - 06.2020
Bachelor of Cybersecurity And Information Assurance - Cyber Security
Western Governors University
High School Diploma -
Northview High School