ElLana Leonard

• Developed strong partnerships with cross-functional teams; Financial Aid and Food Pantry for improved collaboration and efficiency.
• Streamlined organizational processes by evaluating current systems and implementing improvements.
• Increased SVDP Neighbor satisfaction through continuous improvement initiatives and excellent customer service.
• Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.

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• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.