Ellas Ware
Denver,CO
Summary
Food Service and Customer Service Specialist with 14 years experience. Areas of expertise include Problem Solving, Team Management and Strong Verbal Communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Action Station Supervisor
Centerplate, Sports Authority Field
Denver, CO
04.2015 - Current
- Managed nine individuals, ensuring that the preparation and accuracy of food for patrons on the Club Level for Denver Broncos games and concerts at the stadium.
- Served as the representative for the executive chef, in any matters concerning the customer on the Club Level.
Customer Service Representative
Coors Field
Denver, CO
04.2015 - Current
- Greeted customers entering Coors Field to ascertain what each customer wanted or needed.
- Earned management trust by serving as assistant supervisor in the Interactive Area.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Various Roles
UNITED STATES MARINE CORPS
Denver, CO
06.2004 - 11.2016
- Assigned role as Field Catering Manager and oversaw a team of 13 individuals and ensure food is prepared and served on time.
- As a Recruiter, controlled the development of 52 qualified individuals as they went through the process of become a United States Marine.
- Promoted from line cook through a variety of positions to Food Service Manager and Oversaw Food Service Operations on the USS Pearl Harbor, including managing a team of 10 individuals, analyzing the number of Sailors and Marines to feed and acted as the liaison between the US Marines and US Navy for food services related issues.
Education
Bachelor of Science - Nutrition
Johnson & Wales University
Denver, CO2018
Associate of Science - Culinary Arts
Johnson & Wales University
Denver05.16
Skills
- Self-motivated
- Strong verbal communication
- Team liaison
- Team leadership
- Staff development
- Project management
- Conflict resolution
- Risk management processes and analysis
Certification
Servsafe Certified
Clubs
Student Government Association 2014-2015
Resident Hall Assembly 2015-Present
Sports Club, The League 2015-Present
JWU MMA 2016-Present
Resident Hall Assembly 2015-Present
Sports Club, The League 2015-Present
JWU MMA 2016-Present
Timeline
Action Station Supervisor
Centerplate, Sports Authority Field
04.2015 - Current
Customer Service Representative
Coors Field
04.2015 - Current
Various Roles
UNITED STATES MARINE CORPS
06.2004 - 11.2016
Bachelor of Science - Nutrition
Johnson & Wales University
Associate of Science - Culinary Arts
Johnson & Wales University
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