Ella Shea O'Brien
Winchester,KY
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Responsible Animal Caretaker skilled in bathing, grooming, and general animal welfare management. Promotes good health with fun, safe, and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
2
2
years of professional experience
Work History
Groom
Wynnstay Sales
07.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Led horses from stables to fields and back to maintain control of animals.
- Self-motivated, with a strong sense of personal responsibility.
- Cleaned and organized vet and tack rooms.
- Mucked out stables, swept aisles, and added bedding to stalls to foster a clean and comfortable environment for the animals.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Proven ability to learn quickly and adapt to new situations.
- Prepared horses for sale to help them look and behave their best.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Prepared and administered medications and treatments as prescribed by a veterinarian.
- Passionate about learning and committed to continual improvement.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Sales Associate
The HighSide Boutique
11.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Prioritized helping customers over completing other routine tasks in-store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY05.2024
Associate of Science - Equine Science And Management
Bluegrass Community And Technical College
Winchester, KY05.2024
Skills
- Organizational Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Reliability
- Event planning
- Relationship Building
- Horse handling
- Grooming Best Practices
- Equipment organization
- Honest and Dependable
- Decision-Making
- Attention to Detail
Timeline
Sales Associate
The HighSide Boutique
11.2023 - 08.2024
Groom
Wynnstay Sales
07.2022 - Current
High School Diploma -
George Rogers Clark High School
Associate of Science - Equine Science And Management
Bluegrass Community And Technical College
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