Elle Burton

• Secure sub-contractor dates, negotiate rates, and manage seasonal vendor contracts.
  • Update itineraries and supplier records while maintaining accurate documentation across systems.
  • Collaborate with Trip Experts and Regional Leads to keep trip logistics current and aligned.
  • Identify and escalate vendor or service-related risks promptly.
  • Handle guest feedback and concerns with professionalism, empathy, and strong problem-solving.
  • Craft clear, on-brand written responses and manage guest cases via email and phone.
  • Negotiate fair guest solutions, including credits and refunds.
  • Contribute to process improvements and support cross-department communication.

Spearheaded estate and nationwide activations, demonstrating a keen sense of responsibility and strategic planning.
Crafted comprehensive budgets for multifaceted projects, ensuring cost-effectiveness.
Implemented meticulous inventory tracking systems, streamlining processes and minimizing discrepancies.
Orchestrated seamless collaboration with vendors and rental companies, fostering strong partnerships and enhancing project efficiency.

Orchestrated member, private, and trade events with meticulous attention to detail, ensuring seamless execution and exceeding participant expectations.
Generated comprehensive Banquet Event Orders (BEOs) and managed budgets with precision, optimizing financial resources and ensuring successful event outcomes.

Delivered unparalleled customer service to guests consistently, ensuring a world-class experience.
Articulated tasting room options with precision and enthusiasm, providing accurate and engaging descriptions.
Served as a liaison bridging back-of-house and front-of-house operations, facilitating seamless communication and operational efficiency.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.