Elle Charmant
San Diego,CA
Summary
Service-focused client services associate bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Patient-focused representative equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
18
18
years of professional experience
Work History
Patient Service Rep
Scripps Clinic
La Jolla, CA
- Current
- Accessed patient information through Epic, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Collaborated successfully with diverse group of work team to accomplish goals and address issues to lab services.
Client Services
Biotheranostics
San Diego, CA
11.2021 - Current
- Recorded actions taken, issues resolved and missing clinical information to effectively manage customer accounts
- Effective liaison between clients and internal departments
- Resolved clinical discrepancy issues over phone with 50 customers daily.
Administrative Assistant
Eastridge
San Diego, CA
08.2017 - 10.2021
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks
- Reviewed, amended and updated policies and procedures of the front desk's handbook
- Supervised the accuracy and confidentiality of investors/client's records.
Resident Relations
Irvine Companies
La Jolla, CA
09.2015 - 08.2017
- Authored individualized 'Move In/Move Out guides to assist residents
- Partnered with the operations of two luxury apartment communities, 561-unit residential community apartment homes
- Exceeded annual occupancy objective of 95% by a margin of 9% while renewing leases at an average of 10-20% increase.
Fragrance Counter Manager
Macy's
San Diego, CA
09.2005 - 09.2015
- Created reports detailing monthly sales figures for management review.
- Handled ordering process from vendors including tracking shipments and verifying accuracy of orders received.
- Assisted in developing visual merchandising strategies to promote new fragrances or products.
- Resolved customer issues quickly and efficiently while maintaining positive relationships with customers.
- Planned promotional events to increase brand awareness and generate sales.
- Performed daily opening and closing procedures at the fragrance counter.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
BFA Fashion Marketing -
Academy of Art University
06.2013
Skills
- SalesForce & Epic
- MS Office Google
- Medical terminology knowledge
- Customer Support
- Problem Solving
- Account Management
- Routing Lab Results
- Office Administration
- Customer Service
- HIPAA Compliance
- Medical Terminology Knowledge
References
References available upon request.
Timeline
Client Services
Biotheranostics
11.2021 - Current
Administrative Assistant
Eastridge
08.2017 - 10.2021
Resident Relations
Irvine Companies
09.2015 - 08.2017
Fragrance Counter Manager
Macy's
09.2005 - 09.2015
Patient Service Rep
Scripps Clinic
- Current
BFA Fashion Marketing -
Academy of Art University
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