Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elle Costello

Homer

Summary

Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths.

Overview

6
6
years of professional experience

Work History

Front End Manager

Safeway
05.2022 - 07.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Associate

Jo- Ann Fabric
02.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

QMAP

The Peaks At Old Laramie Trail
09.2017 - 07.2018
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered prescribed drugs to high-volume patient caseload.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Reported changes in patient status regarding drug therapy.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored medication storage area to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.

Education

Associates Degree - Accounting

Accounting School
Izhevsk, Russia
05.1997

Skills

  • Performance Improvement
  • Conflict Management
  • Motivational Leadership
  • Workflow Optimization
  • Retail Industry Experience
  • Assignment Schedules
  • Shift Checklists
  • Coordinate Schedules
  • Persuasive Negotiations
  • Effective Working Relationships
  • Problem-Solving Skills
  • Compliance Requirements
  • Staff Training
  • Cash Handling
  • Corrective Actions
  • Sales Coaching
  • Schedule Management
  • Listening Skills
  • Hospitality Service
  • Negotiation
  • Front-End Support
  • Goal Attainment

Languages

Russian
Full Professional

Timeline

Front End Manager

Safeway
05.2022 - 07.2023

Sales Associate

Jo- Ann Fabric
02.2021 - 05.2022

QMAP

The Peaks At Old Laramie Trail
09.2017 - 07.2018

Associates Degree - Accounting

Accounting School

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Elle Costello