Arielle Felder
Covington,US
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Office Manager
ECT Ambulance Services Transpotation
03.2023 - Current
- Managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained computer and physical filing systems.
Assistant Manager
Nana's Chicken-N-Waffles
01.2020 - 11.2023
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Evaluated business operations on regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Advanced Emergency Medical Technician
Piedmont Hospital
02.2020 - 04.2022
- Administered tests and medications to stabilize patients in field or in transit
- Had excellent attendance record and was always on time for work
- Copied, logged, and scanned supporting documents before filing everything in client's files
- Spoke with lucid patients to learn about incident and their medical history
- Conducted initial client assessment and analysis to begin research process.
Lead Server
Waffle House
01.2019 - 01.2021
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Took food orders and communicated them to kitchen
- Answered phones and completed financial transactions for other team members
- Kept up to date on menu and special offers, recommending specific items based on customer preferences and food allergies
- Kept tables clean and tidy with tableware, glassware, silverware, and linens
- Kept cash registers balanced at start and end of shifts, handled dining room scheduling, and made sure shifts ran smoothly.
EMT-Basic
Piedmont Hospital
01.2018 - 11.2019
- Took vital signs and blood pressure to observe patient's condition and prepare appropriate resources and medical procedures
- Documented patient information, condition and treatment while protecting confidentiality and patient rights
- Responded to emergency calls to provide immediate medical assistance and transportation to medical facility.
Office Administrator
Total Package Home Improvement
03.2018 - 12.2018
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Assisted with program, meeting, and event logistics, such as room reservations, agenda preparation, and calendar maintenance
- Transcribed meeting minutes and submitted them to senior management for record-keeping purposes.
Shift Leader
Dunkin
04.2016 - 02.2018
- Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals
- Enforced company policies and regulations with employees
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Was in charge of the day-to-day activities of employees in establishment, fostering an inspiring environment to maximize employee satisfaction.
Customer Service Manager
Kroger
10.2014 - 03.2016
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Evaluated employee job performance and motivated staff to improve productivity.
Nursing Assistant
PruittHealth
08.2013 - 05.2014
- Helped patients with personal hygiene by giving them bedpans, baths, and assisting them in getting to bathroom
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations
- Reduced risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
Education
Bachelor of Science - Psychology management
Clayton State University
Morrow, GA01.2021
Certificate Emergency Medical Technology -
Georgia Piedmont Technical College
Clarkston, GA01.2018
Associate of Science - Pre-Medicine
Georgia State University
Atlanta, GA01.2017
High School Diploma -
Newton High School
Covington, GA05.2014
Skills
- CRM and Office Management Software
- Training and Development
- Problem Resolution
- Teamwork and Collaboration
Timeline
Office Manager
ECT Ambulance Services Transpotation
03.2023 - Current
Advanced Emergency Medical Technician
Piedmont Hospital
02.2020 - 04.2022
Assistant Manager
Nana's Chicken-N-Waffles
01.2020 - 11.2023
Lead Server
Waffle House
01.2019 - 01.2021
Office Administrator
Total Package Home Improvement
03.2018 - 12.2018
EMT-Basic
Piedmont Hospital
01.2018 - 11.2019
Shift Leader
Dunkin
04.2016 - 02.2018
Customer Service Manager
Kroger
10.2014 - 03.2016
Nursing Assistant
PruittHealth
08.2013 - 05.2014
Bachelor of Science - Psychology management
Clayton State University
Certificate Emergency Medical Technology -
Georgia Piedmont Technical College
Associate of Science - Pre-Medicine
Georgia State University
High School Diploma -
Newton High School
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