Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elle Giovino

Chandler,AZ

Summary

Results-driven professional with a diverse background in operations, client services, and business management, transitioning into project management. Proven ability to lead cross-functional teams, manage complex workflows, and deliver measurable improvements in efficiency, customer satisfaction, and cost savings. Recognized for strategic planning, stakeholder collaboration, and a hands-on approach to solving operational challenges. Experienced in fast-paced environments where multitasking, organization, and initiative are key to success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Claims Coordinator (Total Loss)

Turo
09.2023 - Current
  • Acts as our team's Scrum Master, facilitates daily stand-ups, sprint planning, and retrospectives. Serves as a coach between team mates and leadership, as well as department wide cross functional teams on Agile practices.
  • Tracks team metrics (e.g SLA, storage costs, cycle time) and utilizes data to provide coaching/feedback
  • Guides our team through effective backlog refinement and sprint execution to ensure continuous value and results
  • Collaborate with internal and external stakeholders—including the theft recovery unit, auto repair shops, and customers—to streamline documentation and recovery processes.
  • Negotiated over $2.7M in storage fee reductions in 2024, demonstrating strong vendor management and cost-saving strategies.


Customer Experience Coordinator

Opendoor
06.2022 - 01.2023
  • Supported multiple customer-facing projects by managing inquiries and problem resolution across 50+ daily interactions.
  • Collaborated with cross-functional teams to enhance service offerings and contributed to upselling initiatives that drove increased product adoption.
  • Documented feedback and operational gaps, helping to inform process improvements and platform enhancements.
  • Ensured data accuracy and compliance in CRM systems, supporting operational transparency and scalability.

Operations and General Manager

Cafe 8
02.2017 - 05.2021
  • Led day-to-day operations in a fast-paced customer-facing environment, overseeing cross-functional team of 5 and ensuring consistent service delivery to up to 15 customers during peak periods.
  • Spearheaded marketing initiatives—including social media strategy and seasonal campaigns—that drove a 10% average annual increase in sales.
  • Managed end-to-end inventory and cost control processes, contributing to improved budgeting and operational efficiency.
  • Resolved high-pressure service challenges and implemented quality control measures to elevate customer satisfaction and brand loyalty.
  • Cultivated strong relationships with vendors, customers, and team members, aligning stakeholder interests with business goals and contributing to sustained growth.

Inspection & Workflow Coordinator

Allstate Insurance Co
04.2011 - 07.2016
  • Supported project tracking and logistics for a team of 12 adjusters by coordinating inspection schedules, managing vendor communication, and ensuring claims were processed efficiently.
  • Used project tracking tools (e.g., Gantt charts, internal PM software) to monitor team workflows and deliverables.
  • Improved turnaround times by streamlining repair and rental vehicle arrangements, resulting in faster service resolution and enhanced customer satisfaction.
  • Acted as a liaison between customers and service providers, ensuring all parties were aligned throughout the claim lifecycle.

Education

High School Diploma -

Newmarket High School
Newmarket, ON

Skills

  • Adaptive decision making
  • Customer focus
  • Team motivation
  • Project scoping
  • Agile coaching
  • Project management
  • Sprint planning
  • Agile best practices
  • Meeting facilitation
  • Scrum framework expertise

Certification

  • Certified Agile Leader CAL1 May 2025
  • Certified Scrum Master CSM September 2024
  • Certified Yoga Teacher YTT 200 June 2023

Timeline

Claims Coordinator (Total Loss)

Turo
09.2023 - Current

Customer Experience Coordinator

Opendoor
06.2022 - 01.2023

Operations and General Manager

Cafe 8
02.2017 - 05.2021

Inspection & Workflow Coordinator

Allstate Insurance Co
04.2011 - 07.2016

High School Diploma -

Newmarket High School

Similar Profiles

CREATE PROFILE