Elle Marchant

I started working at the Monfort College of Business as a freshman at UNC. I worked in the advising and deans office. I switched to the College of Education and Behavioral Science my second semester so I would work closer to my major, advisors, and desired profession. As a Work Study Student I am tasked with keeping the front desk running smoothly and maintaining order when it came to appointments with advisors and helping students schedule appointments if needed. Along with that I...

• Assisted faculty with administrative tasks, enhancing department efficiency and organization.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed scheduling for departmental events, ensuring smooth coordination and resource allocation.
• Researched academic resources to assist students, fostering a supportive learning environment.
• Coordinated and scheduled meetings and appointments.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

I started working at the Veterans Memorial Aquatic Center in 2024 as a lifeguard. During that time I was trained and certified to be a lifeguard in shallow and deep water pools, along with first aid, CPR, and AED use. After one year I got promoted to Head Lifeguard in which I was trained more and this is a position I currently hold during breaks and the summer. Some more skills include:

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
• Responded to life-threatening emergencies and provided first aid and CPR.
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
• Monitored assigned areas for unsafe activity and took corrective actions.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
• Conducted regular equipment checks, maintaining high standards of operational readiness and safety.
• Supervised lifeguard staff to ensure adherence to safety protocols and operational procedures.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

• Supervised daily operations, ensuring high-quality customer service and product consistency.
• Trained and mentored new team members on yogurt preparation and store protocols.
• Managed inventory levels, tracking supplies to maintain optimal stock for customer demand.
• Implemented efficient cash handling procedures, reducing transaction times and enhancing accuracy.
• Resolved customer inquiries and complaints, fostering a positive shopping experience.
• Conducted regular quality checks on products to uphold health and safety standards.
• Assisted in promotional events, driving sales through effective marketing strategies within the store environment.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.