Summary
Overview
Work History
Education
Skills
Timeline
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Elle Montano

Bakersfield,CA

Summary

Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems.

Overview

11
11
years of professional experience

Work History

Billing Specialist/Assistant Office Manager

Bakersfield Family Chiropractic
05.2022 - Current
  • Provided account management, managed office schedule, sales, and service
  • Billing, ICD- 10 coding, and collecting
  • CMS-1500 forms
  • Worked hand in hand with attorney's, workman's compensation, and other health professionals on managing patient information, filing claims, and case management
  • Managed office training and administration duties within the back office including but not limited to insurance, patient management, employee KPI.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored customer accounts to identify and rectify billing issues.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

EXECUTIVE ACCOUNTS MANAGER

Downtown Wholesalers
01.2016 - 01.2019
  • Managed Projected Sales Goals
  • Led a team grossing 2 million in sales monthly
  • Collaborated with senior management on implementation of new databases, sales pipeline management strategies, recruitment of senior sales associates, training facilitation, and marketing strategy
  • Enhanced partnerships with vendors, ensured pertinent penetrating data was entered into SAP.
  • Identified new business opportunities through market research and analysis, leading to successful expansion of the client portfolio.
  • Organized regular meetings with key contacts within accounts to maintain open dialogue on progress updates or concerns from either party.

PERSONAL BANKER/LEAD TELLER/CALL CENTER

Bank of America
03.2013 - 02.2016
  • Effectively resolved problem escalations by providing solutions with basic banking operations such as audit preparation, cash counts, scheduling, and administrative tasks
  • Exceeded KPI metrics and sales goals
  • Provided world class customer service.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Education

Associate of Science - Registered Health Information Technology

Bakersfield College
Bakersfield, CA
03.2026

SECONDARY SCHOOL -

San Clemente High School
01.2007

Skills

  • Account Management
  • Sales Process
  • Customer Service
  • Administrative Skills
  • Client Retention & Acquisition
  • Claims management
  • Health ERM Management
  • Billing systems and software
  • Insurance Verification
  • Invoice Processing
  • Claims Processing
  • HIPAA Compliance

Timeline

Billing Specialist/Assistant Office Manager

Bakersfield Family Chiropractic
05.2022 - Current

EXECUTIVE ACCOUNTS MANAGER

Downtown Wholesalers
01.2016 - 01.2019

PERSONAL BANKER/LEAD TELLER/CALL CENTER

Bank of America
03.2013 - 02.2016

Associate of Science - Registered Health Information Technology

Bakersfield College

SECONDARY SCHOOL -

San Clemente High School

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Elle Montano