Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elle Rich

Madison,Maine

Summary

Adaptable and thorough senior certified pharmacy technician with 3+ years of experience in fast paced, high volume pharmacies. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.

Overview

11
11
years of professional experience

Work History

Crash Technician Assistant

KLD Associates
11.2024 - Current
  • Read and interpret police crash reports.
  • Talk to injured vehicle occupants about their crash.
  • Assist crash investigators with casework/fieldwork.
  • Maintain cooperative relationships with police agencies, hospitals, insurance companies and tow yards.
  • Securely handle private/confidential material.

Pharmacy Technician

Walgreens
03.2021 - 10.2024
  • Interpret and enter prescriptions
  • Answers, resolves and triages inbound inquiries
  • Understanding of 3rd party insurances and follow-through of insurance-related issues
  • Resolves insurance-related issues and assists patients with various forms of financial assistance
  • Professional filling of prescriptions (right medication, right dosage, right amount)
  • Inventory Control (maintaining a lean inventory)
  • Ordering medications and supplies
  • Communicates directly with patients over the phone to assist them in the awareness of their medications

Receptionist

Kennebec Veterinary Services
01.2022 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.

Receptionist

Blue Sky Counseling
12.2021 - 01.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Supported office staff and operational requirements with administrative tasks.

Pharmacy Technician

Holland's Variety Drug
02.2019 - 11.2021
  • Effectively resolved insurance rejections and other billing issues
  • Managed drug and supply inventory
  • Regularly stocked shelves, rotated stock and checked for expired medications
  • Receptively answered customer questions and helped locate desired items in pharmacy
  • Maintained a high level of cleanliness in all areas of the pharmacy
  • Correctly completed and filed pharmacy paperwork
  • Communicated regularly with physicians, nurses, insurance companies and other pharmacies
  • Efficiently operated a cash register
  • Hand counted control medications, measured liquids and reconstituted antibiotics

Area Supervisor

Ocean State Job Lot
08.2017 - 01.2019
  • Act in compliance with all Company policies and procedures
  • Ensure all OSJL customers receive the best possible service on the sales floor and at the point of sale
  • Manage merchandise presentation in assigned areas, including proper maintenance of all auto-replenished areas
  • Support training of store associates assigned to the department(s)
  • Exercise inventory control through proper ordering management of backroom stock and timely flow of merchandise to the sales floor
  • Uphold all store safety and maintenance standards
  • Participate in the operation and merchandising of the entire store while functioning as a key carrier
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

Front of House Manager

The Clam Castle
04.2014 - 10.2018
  • Manage a team of front of house staff including scheduling, training, and general supervision
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Consistently adhered to quality expectations and standards
  • Promoted and endorsed the company to bring in new business
  • Maintaining smooth operations during peak-of-season business in FOH and BOH
  • Investigate, resolve and follow up with customer concerns/issues related to FOH
  • Correctly calculated inventory and ordered appropriate supplies
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Developed and maintained exceptional customer service standards

Education

High School Diploma -

Skowhegan Area High School
Skowhegan, ME
06-2014

Skills

  • Computer proficiency
  • Interpersonal skills
  • Problem solving
  • Communication
  • Teamwork
  • Attention to detail
  • Multitasking and organization

Timeline

Crash Technician Assistant

KLD Associates
11.2024 - Current

Receptionist

Kennebec Veterinary Services
01.2022 - 03.2022

Receptionist

Blue Sky Counseling
12.2021 - 01.2022

Pharmacy Technician

Walgreens
03.2021 - 10.2024

Pharmacy Technician

Holland's Variety Drug
02.2019 - 11.2021

Area Supervisor

Ocean State Job Lot
08.2017 - 01.2019

Front of House Manager

The Clam Castle
04.2014 - 10.2018

High School Diploma -

Skowhegan Area High School

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Elle Rich