Elle Steiner

• Investigated fraudulent activity and cases on customer accounts, researching patterns, spending and account history
• Diligently worked to recover funds using TSYS Mainframe and other systems
• I processed charge-backs and general money movements, issuing hard post forced debits and credits on accounts
• During investigations gathered information on card members, their locations, lifestyle and purchases, I cross-reference all associated accounts
• I analyzed transaction codes, point of sale entry modes to established links between transactions and customer/authorized user data
• Throughout this process, I navigated multiple programs simultaneously, ensuring thorough and comprehensive evidence based investigation.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Assisted clients affected by various types of fraud, including ACH, Domestic and International Wires, ATM, and
• Debit Card fraud
• 30-50 inbound calls per day
• Ensured security of customer accounts, recovered funds promptly, and advocated for their best interest
• Filed, processed, and researched fraud disputes
• Investigated and resolved cases of suspected fraudulent activity on customer accounts secured client funds, researched patterns and trends.
• Gathered and documented evidence related to disputed transactions
• Analyzed transaction data, account histories and other relevant information to identify patterns or indicators of fraudulent activity.

• Assisted customers with account inquiries, transaction processing, account maintenance and money movement
• Assisted with online banking, mobile banking, and other digital banking services
• High volume of inbound calls 100-120 per day
• Ensured compliance with banking regulations and security protocols, verifying customer identities and safeguarding sensitive information to prevent fraud and unauthorized access to accounts
• Verified account activity with customers as part of fraud prevention process as well as filed fraud claims on behalf of customer.

Provided instant assistance to users by answering frequently asked questions, resolving common issues, and directing users to relevant resources and support channels

• Provided relevant and accurate answers to their queries such as product details, account information and policies
• Assisted customers with transactions, such as making purchases, bill payment, and provided account and product information
• Assisted with phone activation, device upgrades and product troubleshooting.