Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elle Werle

Charleston,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Customer Success Manager

Weet
01.2020 - Current
  • Managed portfolio of 50 key accounts, maintaining strong relationships and ensuring high levels of satisfaction
  • Drove customer retention rate to highest levels by implementing targeted engagement strategies and fostering culture of continuous improvement.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution.
  • Developed comprehensive training materials that facilitated faster customer product proficiency.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions

Technical Support Manager

Carbon 3D
01.2018 - 01.2020
  • Delivered NPS score of 89 by efficiently troubleshooting issues utilizing JIRA, Confluence, Tableau, Splunk, and more
  • Analyzed support trends to identify opportunities for product enhancements or additional training resources
  • Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates
  • Improved customer relationships through proactive communication and follow-ups on resolved issues
  • Supported new product launches through seamless integration of new technologies into existing support frameworks

Founder, Lead Trainer

Ellevation Fitness
01.2014 - 01.2017
  • Founded company, created client base, and expanded sustained growth.
  • Facilitated fitness training through in-person coaching, group classes, and virtual experiences
  • Maintained standardized training programs by providing comprehensive in-house training to 4 new employees
  • Developed strong partnerships with key industry players, contributing to an increased market presence

Education

BBA - International Business Management

University of Wisconsin
Whitewater, WI
05.2017

Skills

  • People management
  • CRM Systems
  • B2B SaaS Enterprise sales
  • Client onboarding and support
  • Hiring
  • Improve client satisfaction and ROI
  • Product evangelist
  • SLA adherence
  • Comprehensive CSM workflows documentation
  • Drive partner growth
  • Retention strategies
  • Solution-oriented data analysis
  • Translate customer needs into actionable insights
  • Stakeholder management

Timeline

Customer Success Manager

Weet
01.2020 - Current

Technical Support Manager

Carbon 3D
01.2018 - 01.2020

Founder, Lead Trainer

Ellevation Fitness
01.2014 - 01.2017

BBA - International Business Management

University of Wisconsin

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Elle Werle