Elleanor Saylor

Interacted with special needs adults through organizations daily programming.

• Coordinated activities, monitored behavior, and implemented positive reinforcement strategies to encourage success.
• Developed instructional materials that were adapted to meet specific learning styles.
• Engaged in meaningful conversations with members about their interests, strengths, and challenges to accomplish future goals.
• Developed and implemented fundraising strategies to meet organizational goals.

Personally responsible for greeting 20-50 customers per day and provided excellent customer service.

• Maintained inventory of beer, wine, and other beverage items.
• Processed payments accurately and efficiently with POS system.
• Kept track of 10 or more orders at a time made by customers and communicated them promptly to kitchen staff.
• Resolved customer complaints in a timely and professional manner.
• Upsold customers from shelf to premium brands to generate revenue exceeding $3,500 per shift.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.

• Answered incoming calls, took messages, and transferred calls to appropriate personnel.
• Scheduled appointments for clients and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Maintained accurate records of all contributions received.

• Provided excellent customer service to ensure satisfaction to 30 to 60 customers any given night.
• Trained upwards of 10 employees on restaurant procedures.
• Performed troubleshooting for system-related problems.
• Monitored dining room for cleanliness and proper set-up at all times.
• Served as tourism representative providing best in class visitor experiences.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Operated POS terminals to input orders, split bills and calculate totals.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.