Elleigh Camille Smith
Ruston
Summary
A dynamic and resourceful professional with a successful track record in managing both in-store operations and digital presence for a fast-paced boutique environment. Progressing from sales associate to Manager, I played a pivotal role in launching our new Ruston location while continuing to support the Bossier store. In this multifaceted position, I oversee customer engagement, day-to-day operations, and the store's online presence to ensure seamless integration between physical and digital sales channels. I firmly believe that success in sales lies in building relationships and creating a welcoming atmosphere, rather than just selling products. By prioritizing the development of personable and lasting relationships with frequent customers, I foster trust and loyalty that leads to repeat business and high customer satisfaction. As Manager, I lead by example, overseeing daily operations, creating schedules, hiring and training staff, and promoting a positive team culture. Moreover, I handle store opening and closing, inventory management, merchandise ordering, customer invoicing and shipping, as well as managing the e-commerce aspect of the business for a smooth online shopping experience. Additionally, I manage the store's social media accounts, creating engaging content to enhance brand awareness and maintain strong customer engagement both in-store and online. My unique blend of exceptional customer service, leadership skills, digital marketing expertise, and logistical management make me well-suited for a consultative sales role, particularly in the medical device industry where relationship-building, attention to detail, and effective communication are crucial for success.
Overview
4
4
years of professional experience
Work History
Marketing & Store Manager
Simply Chic Boutique
08.2020 - Current
- A dynamic and resourceful professional, I have successfully managed both in-store operations and the digital presence for a fast-paced boutique environment
- Starting as a sales associate, I advanced to Manager and played a key role in the launch of our new Ruston location, while continuing to support the Bossier store
- In this multifaceted position, I not only oversee customer engagement and day-to-day operations but also manage the store's online presence, ensuring seamless integration between physical and digital sales channels
- I believe that success in sales is rooted in the relationships and atmosphere you create, not just the products you sell
- I prioritize building personable, lasting relationships with frequent customers, fostering a sense of trust and loyalty that keeps them coming back
- By providing personalized service and creating a welcoming environment, I ensure that every client feels valued and appreciated, which directly contributes to repeat business and customer satisfaction
- As Manager, I lead by example in overseeing daily operations, creating schedules, hiring and training staff, and fostering a positive team culture
- I am responsible for opening and closing the store, managing inventory, and placing merchandise orders
- I also handle customer invoices, shipping, and manage the e-commerce aspect of the business, ensuring a smooth online shopping experience for customers
- In addition to in-store management, I run the store's social media accounts, creating graphics, posts, live streams, videos, and other content to engage our audience and drive brand awareness
- My digital marketing efforts help maintain strong customer engagement both in-store and online
- I am also responsible for maintaining seamless logistics, ensuring that orders are processed and shipped efficiently, and that customers' needs are met promptly
- My ability to blend strong customer service with leadership, digital marketing, and logistical management positions me to thrive in a consultative sales role, particularly in the medical device industry, where relationship-building, attention to detail, and communication are key to success
- CUSTOMER-CENTRIC APPROACH
- RELATIONSHIP BUILDING
- DIGITAL MARKETING & CONTENT CREATION
- LOGISTICS & CUSTOMER SERVICE MANAGEMENT
- ATTENTION TO DETAIL & PROBLEM-SOLVING
- ADAPTABILITY TO CHANGE
- CONFLICT RESOLUTION
- LEADERSHIP
Education
MBA -
Louisiana Tech University
Ruston, LA05-2027
Bachelor of Computer Information Systems - Minor in Biology
Louisiana Tech University
Ruston, LA05-2026
Skills
- CUSTOMER-CENTRIC APPROACH
- RELATIONSHIP BUILDING
- DIGITAL MARKETING & CONTENT CREATION
- LOGISTICS & CUSTOMER SERVICE MANAGEMENT
- ATTENTION TO DETAIL & PROBLEM-SOLVING
- ADAPTABILITY TO CHANGE
- CONFLICT RESOLUTION
- LEADERSHIP
- MICROSOFT EXCEL
- MICROSOFT WORD
- MICROSOFT POWERPOINT
- GOOGLE SHEETS
- GOOGLE DOC
- GOOGLE SLIDES
- GOOGLE FORMS
- CANVA GRAPHIC DESIGN
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Leadership development
Transferrableskills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Sheets
- Google Docs
- Google Slides
- Google Forms
- Canva Graphic Design
Activities
- Vice President of Recruitment, Sigma Kappa Beta Epsilon
- President, Sigma Kappa Beta Epsilon
- Student Recruiter, Louisiana Tech University
- Member, Student Government Association, Louisiana Tech University
Timeline
Marketing & Store Manager
Simply Chic Boutique
08.2020 - Current
MBA -
Louisiana Tech University
Bachelor of Computer Information Systems - Minor in Biology
Louisiana Tech University
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