Ellen Adkins
Vine Grove,KY
Summary
Compassionate Mental Health Tech and Barista with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis and customer service. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills.
Overview
6
6
years of professional experience
Work History
Barista
Velvet Robot Coffee Lab
Rockford, IL
04.2022 - 03.2025
- Customer-focused barista with years of experience working in coffee houses serving high-quality espresso and brewed coffee.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Mental Health Unit Technician
Rosecrance Health Network
Rockford, IL
03.2021 - 10.2021
- My role as a unit technician for Rosecrance’s adolescent campus involved collaborating with other team members to establish client concerns, maintain client safety, chart nightly client activity, and report to incoming shifts about any areas of concern that have arised throughout the night.
- Assisted with patient admissions, discharges and transfers.
- Coordinated with other health professionals regarding patient care plans.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Barista
Starbucks
01.2019 - 08.2019
- My role as a Barista has included being quick on my feet, performing as a team player, and maintaining customer satisfaction.
- One of my greatest accomplishments from working at Starbucks was not mastering all the handcrafted drinks, but memorizing and perfecting customer’s orders from memory.
Education
Associate of Arts - Pre-nursing major
Rock Valley College
Loves Park, IllinoisSkills
- Team collaboration
- Effective communication
- Problem solving
- Customer engagement
- Fast paced environment adaptability
- Teamwork and collaboration
Timeline
Barista
Velvet Robot Coffee Lab
04.2022 - 03.2025
Mental Health Unit Technician
Rosecrance Health Network
03.2021 - 10.2021
Barista
Starbucks
01.2019 - 08.2019
Associate of Arts - Pre-nursing major
Rock Valley College
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