Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Albright

Wetumpka,AL

Summary

Proven to excel in high-pressure environments, I leveraged strong work ethic and exceptional customer service at Waffle House to enhance dining experiences, achieving significant customer satisfaction. Skilled in cash handling and hospitality service, my approach boosted sales and fostered positive relationships, showcasing my ability to meet and exceed employer expectations with efficiency and dedication. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Server/ Rockstar Cook

Waffle House
01.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Cocktail Server

Winn Creek Casino
02.2017 - 10.2018
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.

ER Registration Clerk

Lake Martin Community Hospital
05.2015 - 01.2016
  • Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
  • Consistently exceeded performance metrics related to speed, accuracy, and customer service within the ER Registration Clerk role.
  • Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
  • Supported effective care coordination by updating electronic health records with essential documentation.
  • Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
  • Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
  • Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.

Sub Assembly Welding Operator

Johnson Controls
02.2015 - 05.2015
  • Optimized workflow by maintaining a clean and organized work area, allowing for increased productivity.
  • Reduced material waste through accurate measurements and precise cuts, ensuring proper fit for each component.
  • Enhanced production efficiency by implementing precise welding techniques and following safety protocols.
  • Fostered positive working relationships with colleagues and supervisors to create a collaborative and efficient work environment.
  • Ensured consistent weld quality by utilizing various welding methods such as MIG, TIG, and stick welding techniques.

Education

High School Diploma -

Holtville High School
Deatsville, AL
05.2006

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Sales expertise
  • Order Accuracy
  • Supply Restocking
  • Table Bussing
  • Suggestive Selling
  • Dining area maintenance

Timeline

Server/ Rockstar Cook

Waffle House
01.2019 - Current

Cocktail Server

Winn Creek Casino
02.2017 - 10.2018

ER Registration Clerk

Lake Martin Community Hospital
05.2015 - 01.2016

Sub Assembly Welding Operator

Johnson Controls
02.2015 - 05.2015

High School Diploma -

Holtville High School

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Ellen Albright