Ellen Asbel
Telford,PA
Summary
Driven Case Manager with a proven track record at Tennessee Department of Children's Services, excelling in client advocacy and resource management. Demonstrated success in improving client well-being through strategic case planning and community outreach. Skilled in documentation and emotional awareness, achieving enhanced client satisfaction and support. Was 2017 Employee of the year for the entire North East region.
Overview
19
19
years of professional experience
Work History
Case Manager 3
Tennessee Department Of Children's Services
08.2003 - 04.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
Education
Bachelors of Social Work - Social Work
East Tennessee State University
Johnson City, TN05.2001
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Community Resources
- Documentation proficiency
- Community Outreach
- Records Management
- Emotional awareness
- Referral Coordination
- Resource Management
- Resource Identification
- Social Work
- Written and verbal communication
- Time Management
- Active Listening
- Attention to Detail
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
- Organizational Skills
- Task Prioritization
- Analytical Thinking
- Problem-solving abilities
Timeline
Case Manager 3
Tennessee Department Of Children's Services
08.2003 - 04.2022
Bachelors of Social Work - Social Work
East Tennessee State University
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