Ellen Avery
Neenah,WI
Summary
Results-driven Property Manager specializing in regulatory compliance and tenant relations. Demonstrated success in streamlining operations and enhancing tenant satisfaction. Expertise in ensuring adherence to housing regulations and improving overall property performance. Dynamic Property Manager with strong skills in tenant screening and conflict resolution. Achievements in fostering positive tenant relationships and ensuring operational efficiency contribute to high occupancy rates and streamlined compliance processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Manager
Volker
Fond du Lac, Wisconsin
05.2024 - Current
- Managed daily operations of residential properties, ensuring compliance with LIHTC, Section 8, and Fair Housing regulations.
- Collaborated with compliance team to complete applications, screenings, and the annual recertification process efficiently.
- Conducted regular property inspections to ensure safety compliance and identify maintenance issues.
- Scheduled repairs, work orders, and unit turnovers with maintenance teams and vendors.
- Facilitated tenant communications, addressing inquiries and resolving complaints promptly.
- Implemented marketing strategies to quickly fill available rental units.
- Managed eviction processes according to legal guidelines while ensuring timely rent collection.
- Cultivated positive relationships with property owners and tenants to enhance operational efficiency.
Community Manager
RHP Properties
Farmington Hills, Michigan
09.2022 - 01.2024
- Collected rent and payments from residents, maintaining meticulous records of accounts.
- Implemented procedures for managing delinquent accounts with overdue balances.
- Executed evictions and represented management at court proceedings as necessary.
- Coordinated maintenance requests with service teams to ensure timely resolutions.
- Addressed resident concerns swiftly and professionally to uphold service standards.
- Managed community engagement initiatives, enhancing resident satisfaction through participation.
- Facilitated communication between residents and management via newsletters and meetings for transparency.
- Organized community events to foster relationships among residents and promote involvement.
Community Manager
Asset Development Group
Menomonee Falls, Wisconsin
05.2019 - 09.2022
- Collected rent and payments from residents while maintaining detailed reports on payment status.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Updated resident accounts with current personal information and payment history.
- Monitored lease and renewal rental rates, providing recommendations for necessary adjustments.
- Facilitated tenant satisfaction by showing units, processing move-ins, executing leases, and managing move-outs.
- Handled incoming calls and inquiries, utilizing active listening to resolve issues effectively.
- Conducted regular inspections of buildings and common areas to identify necessary repairs.
- Coordinated maintenance requests with service teams for prompt resolution.
- Oversaw repair and enhancement projects in collaboration with maintenance staff.
Manufacturing Supervisor
Ducommun
06.2000 - 03.2018
- Supervised daily production operations, ensuring efficient workflow and schedule adherence.
- Trained and mentored new employees on safety protocols and operational procedures.
- Implemented process improvements to boost productivity and streamline manufacturing tasks.
- Conducted quality control inspections to uphold product standards and specifications.
- Facilitated team meetings to align on production goals and address operational challenges.
- Collaborated with cross-functional teams to optimize supply chain processes and logistics.
- Developed standard operating procedures for manufacturing, enhancing consistency and efficiency.
- Monitored production performance, ensuring compliance with quality standards.
Education
Certificate of Technical Studies - Architectural Drafting
Porter & Chester Institute
Enfield, CT06-1997
High School Diploma -
Colebrook Academy
Colebrook, NH06-1984
Skills
- Property management and tenant screening
- Regulatory compliance
- Rent collection and eviction processes
- Customer relationship management
- Conflict resolution
- Attention to detail
- Problem solving
Accomplishments
- Lean Manufacturing
- Six Sigma Certification
Certification
- Certificate of Architectural Drafting and Design
- Certified Notary Public
Timeline
Property Manager
Volker
05.2024 - Current
Community Manager
RHP Properties
09.2022 - 01.2024
Community Manager
Asset Development Group
05.2019 - 09.2022
Manufacturing Supervisor
Ducommun
06.2000 - 03.2018
Certificate of Technical Studies - Architectural Drafting
Porter & Chester Institute
High School Diploma -
Colebrook Academy