Ellen Bailes
Retail Management
Austin,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
James Avery Artisan Jewelry
07.2021 - Current
- Recruited, selected, and onboarded associate team members
- Approved store schedule ensuring schedule follows operational, guest service and budget guidelines
- Utilized GUESTS program when interacting with guests
- Developed and conducted performance evaluations for associates in accordance with the appropriate evaluation schedule and compensation guidelines
- Monitored compliance with policies and report violations of those policies to appropriate department charged with overseeing that policy
- Performed store opening and closing duties including financial processes and delegation of job duties schedules
- Monitored product trends and changes in retail
- Coordinated regular and seasonal associate training
- Managed inventory processes to ensure that they follow company procedures
- Developed and conducted team-building activities
- Monitored associate customer service levels; provided feedback as needed
- Ensured that customer concerns were addressed quickly and appropriately
- Created a high-performance culture in store by setting clear expectations and targets, analyzed team performance, held team members accountable and gave appropriate and prompt feedback, including actively managing poor performance.
- Scheduled multiple employees weeks at a time, working with multiple different availabilities and restrictions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Team Leader
James Avery Artisan Jewelry
11.2016 - 07.2021
- Resolved guest issues effectively
- Kept the supervisor informed of product, guest, and/or personnel issues
- Prepared and reviewed supply order, prepare orders for other items through the applicable purchasing channels
- Performed leadership responsibilities for store opening and closing duties
- Provided leadership and training to associates in all areas of responsibility with emphasis on guest service and sales
- Coordinated regular associate training and/or seasonal associate training
- Implemented plans to effectively participate in company special events and/or promotions
- Performed staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
Education
Bachelor of Arts - Marketing
University of Houston
Houston, TX 05.2011 - 05.2016
Skills
- Promotional Planning
Partnership Building
Talent Recruitment
Supply Ordering
Operations Management
Shift Scheduling
Loss Prevention
POS Systems
Payroll Management
Project Management
Personnel Development
Team Development
Customer Service Management
Employee Training
Operational Efficiency
Timeline
Store Manager
James Avery Artisan Jewelry
07.2021 - Current
Sales Team Leader
James Avery Artisan Jewelry
11.2016 - 07.2021
Bachelor of Arts - Marketing
University of Houston
05.2011 - 05.2016
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