Ellen Blankenship
Tyler,TX
Summary
Experienced customer service representative with exceptional oral and written communication skills, talent for active listening, and analytical problem-solving. Committed to enhancing customer experiences through service-oriented behaviors and deep understanding of customer desires. Dedicated to providing customized solutions that exceed expectations, fostering long-term loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
AANPCB
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Bar and Restaurant Manager
The Chill Mill
06.2019 - 05.2022
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins,
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Assistant Store Manager
The Felicianas' Store
12.2017 - 12.2018
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Listened to customers to build strong relationships, identify needs, and create solutions.
Sales Associate
The Home Depot
11.2016 - 12.2017
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Administrative Assistant
Indiana Vocational Technical College
Indananapolis, IN05-1990
Skills
- Good Communication Skills
- Customer Relations
- Teamwork and Collaboration
- Self-Motivated
Timeline
Customer Service Specialist
AANPCB
07.2022 - Current
Bar and Restaurant Manager
The Chill Mill
06.2019 - 05.2022
Assistant Store Manager
The Felicianas' Store
12.2017 - 12.2018
Sales Associate
The Home Depot
11.2016 - 12.2017
Associate of Arts - Administrative Assistant
Indiana Vocational Technical College
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