Ellen Brockett
Burlington,NC
Summary
I am a curious, creative, and emotionally intelligent individual looking to leverage my acquired skills and build upon my 20+ years of customer service experience as it applies to the given job. I use my attributes to cultivate thoughtful communication with both my peers and customers. I am someone who holds myself to the highest level of accountability, treating each experience with individuality, forethought, discretion when needed, and professionalism. I’m seeking to further expand my skillset by applying my current work experience to business administrative coordination and grant writing spaces.
Overview
23
23
years of professional experience
Work History
Animal Procurement/Coordination Specialist
University of North Carolina-Chapel Hill
Chapel Hill, NC
09.2018 - Current
- Assist Principal Investigators (PIs) with animal order submissions through RAMS acting as a liaison with vendors to both negotiate offers and counter offers with regard to order availability.
- Ensure proper space is allocated to meet the lab's needs in order for them to be fully functional in carrying out their studies
- Oversite in keeping protocols updated through card continuations and generating cards based on space allocation to keep proper counts and current PI records.
- Billing of animal importations, shipping supplies, missing cage cards.
- Generating weekly and monthly reports allowing PIs to coordinate grant funding with their experimental times lines coupled with product availability. Provide DCM Operations Directors, Vets, Management, Accounting, and the Logistic Team with weekly details of incoming animals and making any updated changes to reflect discrepancies.
Decedent Care Representative
University Of North Carolina - Chapel Hill
Chapel Hill, NC
06.2017 - 08.2018
- Organized timely and accurate referrals to help families obtain care services and access available resources.
- Explained policies, procedures, and services with regard to decedent.
- Completed procedures for families, expertly inputting information to meet provider, facility and legal requirements.
- Work closely with clinicians, coroner, and funeral homes to ensure the correct completion of death certificate and death packets
- Coordination of bed turnover and release with hospital staff and funeral homes acting as a liaison with funeral homes, organ banks, and the Medical Examiner’s office
- Audit and route all necessary paperwork to confirming that postmortem care has been provided correctly and completed with all the required documentation
- Conduct crucial conversations with families of decedents regarding need for an autopsy, disposition of remains, body transportation, etc.
Funeral Director/Mortician
Grant Mortuary and Crematory
Craig, CO
08.2010 - 01.2017
- Processed death certificates and maintained meticulous in-house record keeping
- Performed On-Call (i.e. took first call information regarding deceased, picked up the deceased from location of death and transferred them to the funeral home
- Ensured compliance with state regulations governing funeral homes. Secured and filed burial permits
- Met with families to discuss funeral service requests, disposition of remains, logistics, and financial decisions
- Performed repairs (i.e. body and facial reconstructions post Autopsy as per families request. Prepared deceased for viewing, and for funerals (i.e. dressing, cosmetics, and casketing)
- Cremated and processed deceased
Aviation Administrativeman (AZ2)
United States Navy, Boatswain's Mate
Lemoore, CA
03.2001 - 03.2005
- Prepared aircraft and maintenance related correspondence
- Maintained directive control, custody reports and reporting requirements
- Maintain Navy Aeronautical Technical Publication Library
- Scheduled and performed monthly meetings for higher chain of command to obtain qualifications for all enlisted personnel, deployment dates, and various other activities occurring for the following month
Education
Associate of Applied Science - Mortuary Science Associates of Applied Science
Arapahoe Community College
Arapahoe, CO05-2012
Skills
Problem Solving
Presented and brainstormed ideas to update our current software made specifically for the department where animal order confirmations would be automatically forward to managers to better prepare for arrivals and weekly schedule organizing
During the Covid lock down created and lead a remote training/coworking plan with DCM personnel in order to continue carrying out physical tasks such as card generating in order to maintain the status quo
Communication
20 years of experience in customer services roles, frequently communicating with customers over the phone, email, and in person (especially concerning sensitive information/or decision making)
Frequent multi task planning with multiple parties, vendors, contractors, and staff in order to achieve desired outcomes
Lead in person meetings with customers and clients using my
professional training and expertise to aid in practical and difficult decision making
Organization
Use Excel and RAMs (custom software) to compile metrics into weekly reports for management
Compiling and filing important data concerning PI orders, lab billing, protocol continuations, and weekly receiving reports
Technical Skills
Microsoft Word Suite, Excel, RAMs, Epic
Timeline
Animal Procurement/Coordination Specialist
University of North Carolina-Chapel Hill
09.2018 - Current
Decedent Care Representative
University Of North Carolina - Chapel Hill
06.2017 - 08.2018
Funeral Director/Mortician
Grant Mortuary and Crematory
08.2010 - 01.2017
Aviation Administrativeman (AZ2)
United States Navy, Boatswain's Mate
03.2001 - 03.2005
Associate of Applied Science - Mortuary Science Associates of Applied Science
Arapahoe Community College