Ellen Brodsky
Potomac,MD
Summary
Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Overview
20
20
years of professional experience
Work History
Dental Assistant Manager
Art And Dentistry
01.2016 - 01.2023
- Mastered: Six Month smile CE, Invisalign Impression CE, TruDenta CE, PerioProtect CE, LANAP, CEREC
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled all office meetings and assisted with meeting materials and agendas.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled and distributed all incoming and outgoing mail.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Mastered Dentrix and Dexis Softwear.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- .
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Processed debit and credit card and electronic check payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Assistant
DR. Richard Rehak, DDS
05.2008 - 01.2014
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled and confirmed patient appointments.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
Front Desk Administrator
Law Office Of Dale Roberts
10.2002 - 07.2008
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Filed documents with courts on behalf of attorney.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Screened telephone calls and forwarded to appropriate departments.
Education
Bachelor of Science - Psychology
Univercity of Maryland
College Park,,MD05.2003
Skills
- Microsoft Office proficiency
- Proper phone etiquette
- Articulate and well-spoken
- Time management
- Flexible
- Works well under pressure
- Meticulous attention to detail
- Professional and mature
- Strong problem solver
- Appointment setting
- Customer service-oriented
- Self-starter
Skills
Accounting, Budget, Customer service, Insurance, Efficient Communication skills, Organizational skills, Administrative and front office experience
Timeline
Dental Assistant Manager
Art And Dentistry
01.2016 - 01.2023
Dental Assistant
DR. Richard Rehak, DDS
05.2008 - 01.2014
Front Desk Administrator
Law Office Of Dale Roberts
10.2002 - 07.2008
Bachelor of Science - Psychology
Univercity of Maryland
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