ELLEN BROOKS
Florissant,MO
Summary
Detail-oriented professional with strong skills in managing confidential medical records and office documentation. Committed to maintaining accuracy, efficiency, and effective communication within healthcare settings.
Overview
40
40
years of professional experience
Work History
Administrative Assistant
Heartland Hospice
Creve Coeur, Missouri
07.2025 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Medical Records Specialist
CenterWell Home Health
St Louis, MO
01.2021 - 07.2023
- Kept accurate logs of requests for medical information and records.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into Electronic medical records.
- Billing for all patient service.
- Completing payroll for all employee's.
- Onboarding of new hires.
- Managing over 100 calls per day.
- Increased claims collections over 75%
Staffing Supervisor
Advantage Nursing Services
St Louis, MO
08.2015 - 08.2019
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Management and training of all home care staff.
- Problem resolution for clients.
- Increased client census by 75%
Owner
Phlebotomy Services Plus, LLC
01.2011 - 01.2013
- Acquired multiple contracts from health care practices to perform services order by physicians, dentist and insurance Companies.
- Over 10 years of Phlebotomy experience.
- Increased profitability of 65% of anticipated goals.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Education
Certification - Dialysis
American Certification Agency For Healthcare Prof.
01.2003
Certification -
St. Louis College of Health Careers
01.1991
Business Managment -
Mansfield Business College
01.1987
Some College (No Degree) - Business Management
AIU
Texas City, TXCertification -
Quality Care
Certification -
Quality Care
Skills
- Management/Supervising
- Scheduling
- Phlebotomy
- Vitals
- IM injection
- Specimen collection
- Drug testing
- Typing 60wpm
- ICD-10 coding
- Multi-line phone
- Referral Specialist
- Medical Terminology
- Word
- Excel
- PowerPoint
- Data entry
- Accounting
- Document management
- Database management
- Record keeping
- Electronic medical records
- Scheduling coordination
- Customer service
- Staff training
- Office operations
- Problem solving
- Effective communication
- Attention to detail
- Highly organized
- Professional and mature
- Multitasking and prioritization
Additional Information
Acquired multiple contracts from health care practices to perform services ordered by physicians, dentists, and insurance companies., Over 10 years of Phlebotomy experience., Increased profitability of 65% of anticipated goals., Managed day-to-day business operations., Consulted with customers to assess needs and propose optimal solutions., Evaluated suppliers to maintain cost controls and improve operations., Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues., Coordinating schedules for visits in accordance with RN & LPN weekly rotations per client's homecare visits., Auditing re-certification reports to allow visits to be completed in timely manner to maintain patient eligibility or discharge necessity., Data entry of new patient referrals., Tracking of patients' locations from facility to residential locations for prompt care., Taking phone calls from patients and family members with focus on any and all conflict resolutions., Created staffing application for all scheduling needs., Managed over 50 calls per day., Collaborated with manager to determine department's short and long-term hiring needs., Reduced risks by enforcing compliance with federal, state, and local employment laws and regulations., Opened St. Louis regional office for long-term care facilities to facilitate and schedule lab draws, client support, sales, and marketing for St. Louis & surrounding areas., Management of phlebotomy techs for local PSC, billing and coding, drug screening., Interviewing new hires., Marketing., Acquired multiple contracts for scheduled lab draws.
Timeline
Administrative Assistant
Heartland Hospice
07.2025 - Current
Medical Records Specialist
CenterWell Home Health
01.2021 - 07.2023
Staffing Supervisor
Advantage Nursing Services
08.2015 - 08.2019
Owner
Phlebotomy Services Plus, LLC
01.2011 - 01.2013
Certification - Dialysis
American Certification Agency For Healthcare Prof.
Certification -
St. Louis College of Health Careers
Business Managment -
Mansfield Business College
Some College (No Degree) - Business Management
AIU
Certification -
Quality Care
Certification -
Quality Care
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