Ellen Broussard
Cedar Hill
Summary
Dynamic Senior Administrative Associate with a proven track record at the University of Texas Southwestern Medical Center, excelling in project management and calendar coordination. Recognized for enhancing team productivity and maintaining confidentiality. Proficient in Microsoft Office and adept at problem-solving, ensuring seamless operations and effective communication across departments.
Overview
20
20
years of professional experience
Work History
Senior Administrative Associate
University of Texas Southwestern Medical Center
09.2020 - 03.2025
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Acquired proper equipment, refreshments and supplies for meetings.
- Coordinated trainings for new team members, overseeing onboarding details.
- Expertly coordinated logistics for functions both within and outside of organization.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Handled confidential information with discretion, maintaining strict confidentiality for sensitive company data.
- Supported senior executives by managing calendars, coordinating travel arrangements, and preparing meeting materials.
- Managed complex projects, ensuring timely completion and optimal results.
- Developed comprehensive reports for senior management, providing valuable insights into various business aspects.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Associate
University of Texas Southwestern Medical Center
03.2019 - 09.2020
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Established administrative work procedures to track staff's daily tasks.
- Coordinated travel arrangements for senior staff, optimizing travel schedules and reducing costs.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
Senior Administrative Assistant II
University of Texas Southwestern Medical Center
07.2016 - 03.2019
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Arranged business travel details for company employees per supervisor requirements.
Senior Administrative Assistant
University of Texas Southwestern Medical Center
10.2014 - 07.2016
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Arranged business travel details for company employees per supervisor requirements.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained inventory of office supplies and placed orders.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
University of Texas Southwestern Medical Center
03.2013 - 10.2014
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Account Representative
Hermann's Transportation and Warehouse
03.2012 - 09.2012
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Supported customer satisfaction through regular follow-up and communication.
- Maintained inventory for customers.
- Arranged transportation for customer orders.
Customer Service Representative
Linden Warehouse And Distribution Co., Inc.
03.2005 - 12.2011
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Coordinated with logistics companies for all shipping nationally and internationally.
Education
Associate of Applied Science - Accounting And Business Managment
Parks Business College
Tucson05-1991
GED -
Clovis High School
Clovis, NM05-1976
No Degree - General Studies
American High School - Upper Heyford
Upper Heyford, Oxfordshire, England05-1976
Skills
- Strong organizational skills
- Detail-oriented
- Account reconciliation
- Document preparation and editing
- Travel arrangements proficiency
- Records management
- Calendar management
- Clerical support
- Expense reporting
- Confidentiality
- Teamwork
- Multitasking and time management
- Fast learner
- Problem-solving
- Microsoft office
- Reliability
Timeline
Senior Administrative Associate
University of Texas Southwestern Medical Center
09.2020 - 03.2025
Administrative Associate
University of Texas Southwestern Medical Center
03.2019 - 09.2020
Senior Administrative Assistant II
University of Texas Southwestern Medical Center
07.2016 - 03.2019
Senior Administrative Assistant
University of Texas Southwestern Medical Center
10.2014 - 07.2016
Administrative Assistant
University of Texas Southwestern Medical Center
03.2013 - 10.2014
Account Representative
Hermann's Transportation and Warehouse
03.2012 - 09.2012
Customer Service Representative
Linden Warehouse And Distribution Co., Inc.
03.2005 - 12.2011
Associate of Applied Science - Accounting And Business Managment
Parks Business College
GED -
Clovis High School
No Degree - General Studies
American High School - Upper Heyford
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