Ellen Brown
Jacksonville,FL
Summary
Seasoned Scheduler/Admission Coordinator and Admission Director with a proven track record at Ridgewood Center, adept in schedule management and problem-solving. Excelled in optimizing patient flow and coordinating over 192 employee schedules, ensuring efficiency and compliance. Renowned for exceptional customer service and meticulous attention to detail, significantly enhancing operational workflows and client satisfaction.
Overview
33
33
years of professional experience
Work History
Scheduler/ Admission Coordinator
Bartram Lakes- An Assisted Living Facility
Jacksonville, FL
10.2022 - Current
- Facilitated decision-making meetings with admissions committee, presenting candidate files for review.
- Managed communication with prospective clients and families, providing detailed information about ALF and admissions criteria.
- Helped patients with admissions process and adhered to state and federal laws.
- Assisted in the review of leads, and other documents for admission decisions.
- Made contact with prospective leads to set tours
- Organized and conducted campus tours and information sessions to showcase facilities offerings.
- Coordinated admissions process from initial inquiry to move in to, ensuring a smooth and efficient experience.
Admission Director
Ridgewood Center
Bedford, NH
04.2012 - 04.2023
- Managed the admissions workflow for a 150-bed skilled nursing facility.
- Checked and confirmed the validity of all insurance coverage.
- Successfully coordinated the allocation of 150 beds, optimizing patient flow.
- Managed the budget for a 145-bed facility.
Scheduling Manager
Ridgewood Center
Bedford, NH
03.1992 - 04.2012
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Coordinated scheduling for a team of over 192 employees, ensuring optimal coverage and efficiency.
- Ensured compliance with all applicable federal, state, and local labor regulations.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Entered information into system to update status reports.
- Managed personnel schedules to keep shifts properly staffed.
- Pitched in to help with office tasks during busy periods and staff absences.
- Advised management on ways to reduce labor costs while maintaining quality service.
- Resolved conflicts between employees' requests for time off or shift changes.
- Organized and maintained documents, files and records.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
Education
High School Diploma -
Methuen High School
Methuen, MA06-1985
Skills
- Schedule verification
- Client-specific scheduling
- Recordkeeping expertise
- CRM software
- Problem-solving
- Deadline tracking
- Schedule management
- Attention to detail
- Telephone etiquette
- Customer service
- Payroll processing
- Patient registration
References
References available upon request.
Timeline
Scheduler/ Admission Coordinator
Bartram Lakes- An Assisted Living Facility
10.2022 - Current
Admission Director
Ridgewood Center
04.2012 - 04.2023
Scheduling Manager
Ridgewood Center
03.1992 - 04.2012
High School Diploma -
Methuen High School
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