Ellen Burleson
Akron,OH
Summary
Accomplished Assistant Manager with a proven track record at Circle K, enhancing store operations and customer satisfaction. Expert in POS system knowledge and employee motivation, I significantly improved performance metrics and fostered a positive work environment. My strategic approach to inventory monitoring and customer service has consistently driven results beyond expectations.
Overview
6
6
years of professional experience
Work History
Furniture Lead
Big Lots
01.2023 - 05.2024
- Greeted customers and provided outstanding customer service.
- Assisted clients in selecting the perfect furniture pieces for their homes by providing expert advice on design, function, and materials.
- Managed daily operations of the furniture department while maintaining high standards of cleanliness, organization, and visual merchandising.
- Worked closely with management to develop sales strategies that aligned with company goals and increased overall department performance.
- Resolved any escalated customer issues professionally while maintaining positive relationships with both parties involved.
- Facilitated smooth delivery processes for furniture orders by coordinating with warehouse staff, ensuring timely deliveries and satisfied customers.
Assistant Manager
Circle K
05.2018 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Akron North High
Akron, OH05.1987
Skills
- Furniture Assembly
- Store operations
- Health and safety
- Employee Motivation
- POS system knowledge
- Computer Skills
- Store Cleaning
- Inventory Monitoring
- Customer Service
- Time Management
- Customer Assistance
Timeline
Furniture Lead
Big Lots
01.2023 - 05.2024
Assistant Manager
Circle K
05.2018 - 01.2023
High School Diploma -
Akron North High
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