Ellen Byrum
Church Hill,TN
Summary
Reliable and trustworthy professional with over five years in production and customer service. Skilled in problem-solving, standard operating procedures, and assignment delegation to optimize workflow and reduce downtime. Committed to fostering a safe and efficient work environment.
Overview
12
12
years of professional experience
Work History
Line Lead
Techni-Glass LLC
Surgoinsville, TN
05.2021 - Current
- Trained and mentored team members to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Performed and supervised daily production operations to ensure safety and quality standards are maintained.
- Analyzed workflow process and made improvements to enhance consistency across production line and reduce downtime.
- Managed operations and materials that are used daily, ensuring process is steadily functioning and materials are placed back in designated spots and machines are shut down after operation.
Assistant Store Manager
Sub South LLC
Mount Carmel, TN
10.2014 - 05.2021
- Trained and mentored associates to enhance service quality and operational efficiency.
- Performed and supervised daily products , ensuring compliance with health and safety standards.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Maintained trustworthy jobs including: assistance in schedule making, overseeing of money transfers from safe to tellers in store, occasional use for bank deposit transfers, and provided a key to store for opening purposes.
Assembly Line Worker
Ware Manufacturing Inc.
Surgoinsville, TN
04.2018 - 10.2018
- Operated assembly line machinery to produce high-quality products efficiently.
- Conducted quality control inspections to ensure adherence to safety standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, TN
04.2017 - 10.2017
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed escalated issues, providing effective solutions and maintaining positive customer relationships.
- Collaborated with cross-functional teams to streamline workflows, increasing response times for customer requests.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05-2017
Skills
- Reliable
- Problem solver
- Fast and efficient
- Time management
- Team training
- Standard operating procedures
- Assignment delegation
Timeline
Line Lead
Techni-Glass LLC
05.2021 - Current
Assembly Line Worker
Ware Manufacturing Inc.
04.2018 - 10.2018
Customer Service Representative
Advanced Call Center Technologies LLC
04.2017 - 10.2017
Assistant Store Manager
Sub South LLC
10.2014 - 05.2021
High School Diploma -
Volunteer High School