Ellen Bzdyra
Andover
Summary
Results-driven professional with a strong background in service coordination and customer support. Proven ability to manage high volumes of service requests while maintaining detailed records and improving response times. Seeking to leverage skills to drive customer satisfaction and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Coordinator
All Gas & Equipment Co.
12.2024 - 01.2026
- Coordinated service schedules to optimize technician assignments and improve response times.
- Managed customer inquiries and resolved issues, enhancing overall satisfaction and retention.
- Assisted in processing service orders, ensuring accuracy and timely fulfillment of requests.
- Collaborated with cross-functional teams to streamline communication and improve operational efficiency.
- Maintained detailed records of service transactions, supporting data integrity and reporting needs.
- Monitored inventory levels of parts and supplies, ensuring availability for uninterrupted operations.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Customer Service Representative
Suburban Propane
01.2022 - 12.2024
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed service orders accurately using CRM software, ensuring timely delivery.
- Collaborated with team members to streamline communication and improve service response times.
- Trained new staff on company policies and customer service best practices, fostering a supportive environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Manager
Woods Grove Realty & Management Co.
09.2019 - 03.2022
- Managed office operations, ensuring efficient workflow and communication among team members.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Coordinated scheduling for meetings and appointments, enhancing organizational productivity.
- Implemented office supply inventory management system, reducing costs through efficient procurement practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
GED -
Coventry High School
Coventry, CT06-1984
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
Certification
- Computerized Accounting - 1991
Timeline
Service Coordinator
All Gas & Equipment Co.
12.2024 - 01.2026
Customer Service Representative
Suburban Propane
01.2022 - 12.2024
Office Manager
Woods Grove Realty & Management Co.
09.2019 - 03.2022
GED -
Coventry High School