ELLEN CLASON

 Wisconsin Sub-Contractor - for Crawford, Vernon, La Crosse, and Monroe Counties.

• Managed financial aspects of the business, including budgeting, tax preparation, and writing reports.
• Created resumes, cover letters, and reference lists and practiced interview skills with each client.
• Contacted prospective employers and advocated for employment for clients.
• Assisted clients in finding jobs and aided with employment retention and advancement.
• Completed onboarding and client orientation as needed per the client's request.
• Taught life, social, behavioral, computer, organizational, time management, and budgeting skills to clients.
• Made recommendations for assistive technology and provided community referrals.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Accompanied clients to appointments and maintained accurate documentation on all member cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed actively to team discussions and case conferences, sharing insights and expertise with colleagues to optimize client support strategies.
• Increased client satisfaction through diligent follow-up and personalized support.
• Developed a resource directory for clients, simplifying their search for essential services.
• Assessed community needs and identified resources for social and community service programs.
• Participated in community events to promote services and engage with public.
• Monitored program performance and outcomes for successful delivery of services.
• Partnered with local organizations to expand access to social and community services.
• Established and maintained relationships with key stakeholders.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Coordinated with community stakeholders for the successful implementation of social and community service initiatives.

• Created training programs and presented information to team members and management.
• Tracked and provided training for 180 plus team members and notified all employees and board members when ongoing or new training was required.
• Researched new training ideas and presented for specific areas of training.
• Scheduled training times and meetings and entered training logs into the computer.
• Maintained accurate records of employee participation in training events, tracking progress toward learning objectives.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.
• Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
• Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
• Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
• Improved training outcomes with the introduction of competency-based assessments, ensuring that training objectives were met.
• Enhanced onboarding experience for new hires with a structured training program that accelerated their time to productivity.
• Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.

• Wrote monthly and annual reports and entered data by the deadline date.
• Enhanced client employability by conducting thorough assessments and identifying individual strengths, and improving weaknesses.
• Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
• Created resumes, cover letters, and reference lists and assisted clients with completing job applications.
• Practiced interview skills with clients and provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
• Forged relationships with employers to gain insight into job openings and career opportunities.
• 95% hire rate of clients with 75% job enjoyment.
• Completed new hire and client orientation as needed per the client's request.
• Trained job coaches and employment specialists on duties and responsibilities.
• Taught social, behavioral, computer, organizational, time management, and budgeting skills.
• Tracked client progress with detailed case notes and regular follow-ups, ensuring efficient service delivery.
• Maintained records of potential and current employers.
• Matched clients to open positions based on skills and work requirements.
• Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
• Recognized client employment barriers and devised strategies to resolve them.
• Provided regular updates on clients' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
• Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
• Fostered a culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions.

• Created 4-5 resumes per client each week and wrote cover letters and reference lists.
• Practiced interviewing skills and the processes of job interviews with clients.
• Assisted clients with completing job applications and submitting resumes to improve interview chances.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Provided ongoing support and guidance during job search, leading to increased confidence and motivation.
• Wrote monthly case reports.