Summary
Work History
Education
Skills
Timeline
Generic

Ellen Crandall

Somerset

Summary

Skilled in Salesforce CRM and telephone etiquette, I excelled in customer engagement roles at companies like David’s Bridal, enhancing client satisfaction through expert advice and emotional support. Demonstrated ability to exceed call quotas by prioritizing tasks efficiently, achieving a significant increase in scheduled appointments. My positive attitude and problem-solving skills ensured high-quality service and client satisfaction.

Work History

Appointment Setter

Best Choice Auto
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Bridal Consultant

David’s Bridal
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
  • Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.

Appointment Setter

Massage Envy
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Education

High School Diploma - Business Technology/Clerical Skills

Middlesex County Vocational & Technical High Schoo
New Brunswick, NJ

Certification - Business Professional Office Skills Training

Union County College P.O.S.T Program
Cranford, NJ
06.2003

Skills

  • Script memorization
  • Telephone etiquette
  • Salesforce CRM
  • Positive attitude

Timeline

Appointment Setter

Best Choice Auto

Bridal Consultant

David’s Bridal

Appointment Setter

Massage Envy

High School Diploma - Business Technology/Clerical Skills

Middlesex County Vocational & Technical High Schoo

Certification - Business Professional Office Skills Training

Union County College P.O.S.T Program

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Ellen Crandall