Ellen Cyrana
Levittown,PA
Summary
Outgoing and personable professional with several years of experience in food service establishments driven by customer satisfaction. Dependable and flexible individual employs strong problem-solving and time management skills. Integrates personal connection to customers with discipline and expertise in food preparation and service.
Overview
34
34
years of professional experience
Work History
Caterer
Capital Health Regional Medical Center
Trenton, New Jersey
10.2009 - Current
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Inspected food quality and presentation prior to delivery or service at catered events.
- Monitored food preparation times in order to deliver hot meals on time.
- Trained new team members on food preparation techniques and safety standards.
- Maintained cleanliness and organization of kitchen and serving areas at all times.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Accurately estimated amount of food to prepare for events.
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Ensured proper storage of food items prior to catering events.
- Calculated accurate portion sizes when preparing meals for large groups.
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
- Monitored temperatures of prepared food and cold-storage areas.
- Placed perishable items in refrigerator to maintain freshness.
- Monitored temperatures of prepared food and cold-storage areas.
School Cafeteria Worker
Caroline County Public Schools
Federalsburg, Maryland
09.2001 - 08.2008
- Prepared and served nutritious meals to students in a timely manner.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management and restocking food supplies as needed.
- Followed health and safety guidelines during food preparation and handling.
- Monitored food temperatures to ensure compliance with safety standards.
- Engaged with students to promote healthy eating habits during lunch periods.
- Provided customer service to students, faculty, staff, and visitors in an efficient manner.
- Followed all safety and health regulations when handling food products.
- Sanitized surfaces such as counters, tables, sinks on a regular basis throughout the shift.
- Operated cash registers for student meal purchases.
- Served meals following established portion guidelines for each item being served.
- Cleaned tables after meals were finished and removed trays from the cafeteria line area.
- Prepared food items according to recipes and menu specifications.
- Ensured that all food products were stored at appropriate temperatures.
- Rotated stock on a daily basis to maintain product freshness.
- Performed other duties as assigned by supervisor or manager.
- Conducted regular inspections of serving lines to ensure quality of food served.
- Attended training sessions related to safety procedures or new equipment operation.
- Set up salad bars, beverage stations, condiment areas. prior to meal times.
- Monitored portion sizes for cost control purposes.
- Disposed of waste appropriately according to facility policies and procedures.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Utilized safe and efficient methods for operating equipment.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Organized and prepared ingredients for batch cooking.
- Prepared food according to recipe instructions to manage regular school meals.
- Upheld correct procedures for preparing foods and storing leftovers.
- Operated industrial dishwasher to wash glassware and utensils.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Managed portion control to reduce waste and ensure consistent serving sizes.
- Conducted regular cleaning and maintenance of cafeteria equipment and utensils.
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Assisted in the setup and breakdown of cafeteria for breakfast, lunch, and special events.
- Adhered to dietary restrictions and allergies when preparing and serving meals.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved guest complaints to maintain complete customer satisfaction.
Secretary
Bradlees Department Store
Woodbridge, Nj
09.1992 - 08.1997
- Organized and maintained filing system.
- Handled incoming calls, directing them to appropriate departments efficiently.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Assisted with accounts receivable and accounts payable functions.
- Handled confidential documents with discretion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Cashier
Bradlees Department Store
Woodbridge, New Jersey
09.1992 - 08.1997
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash register operations and balanced drawer at shift end.
- Resolved customer complaints with professionalism and courtesy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Education
David Brearley
Kenilworth, NJSkills
- Food safety
- Meal preparation
- Food preparation
- Dietary compliance
Timeline
Caterer
Capital Health Regional Medical Center
10.2009 - Current
School Cafeteria Worker
Caroline County Public Schools
09.2001 - 08.2008
Secretary
Bradlees Department Store
09.1992 - 08.1997
Cashier
Bradlees Department Store
09.1992 - 08.1997
David Brearley