Hi, I’m
Ellen Daniels
Sainte Genevieve,Missouri
Overview
18
years of professional experience
Work History
Crawford Oil
Asst Manager
09.2018 - 10.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Pensacola Developmental Center
Activities Director
06.2011 - 08.2018
Job overview
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Increased community engagement by organizing special events, outings, and guest speakers for residents.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Popeyes Chicken
Manager
07.2005 - 01.2011
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Ste. Genevieve Sr. High SchoolSainte Genevieve, MO
Diploma
1996
University Overview
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Employee Scheduling
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Work Planning and Prioritization
- Customer Relationship Management
- Professional and Courteous
- Negotiation and Conflict Resolution
Timeline
Asst Manager
Crawford Oil
09.2018 - 10.2023
Activities Director
Pensacola Developmental Center
06.2011 - 08.2018
Manager
Popeyes Chicken
07.2005 - 01.2011
Ste. Genevieve Sr. High School
Diploma
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